Kelsey Finger

Experience

• 

  University of Minnesota

  Apr 2012 - May 2014

  - Coordinate all outdoor operational movement on game day with Gopher Sports Properties and Marketing- In charge of the service level, ensuring happiness of Gopher Football, visiting team football, marching band, Goldy Gopher, Spirit Squad and members of the media. - Assist Senior Facility Director in creating and updating Standard Operating Procedures for stadium.- Maintain cleanliness and order of stadium during over 350 events hosted per year in addition to football. - Welcome guests into stadium in friendly manner while assisting them in locating their event. - Train and assist student workers in efficient clean up after events and room set up per request of next client. - Give tours of the stadium and expected to keep up on current happening of Gopher Athletics. - Fork Lift Certified. - Supervisor at Bierman Field Athletic Building and Gibson-Nagurski Football complex. - Oversee events at Bierman Building, Gibson-Nagurski indoor and outdoor football practice facilities, Siebert Baseball Field, Bierman Track and Fieldhouse, Jane Sage Cowles Stadium- Serve as a liaison between Gopher Sports and Facility Management. Show less

  • Music Intern

    Dec 2013 - May 2014

  • Facilities Supervisor

    Apr 2012 - May 2014
• 

  Minnesota Lynx

  May 2012 - Oct 2012

  Game Presentation Assistant

  - Assist with on court promotions before, during and after Minnesota Lynx basketball games- Select contestants- Assemble and maintain order of kid's play area- Execute skits with Lynx's mascot Prowl and other on court contests

• 

  Minnesota Twins

  Feb 2013 - Jun 2013

  Season Ticket Holder Loyalty Program Intern

  - Oversee the continued development of the Sweet Spot Benefit Program for Season Ticket Holders. - Organize and execute exclusive experiences for season ticket holders - Present innovative ideas to management. - Maintain system for data management and distribution of Season Ticket Holder ID Cards and Wishlist Benefits.

• 

  Minnesota Wild

  Aug 2013 - May 2014

  Suite Concierge

  - Provide a welcoming familiarity for suite level clients during Wild games and other events at the Xcel Energy Center. - Help guests locate their suite(s) and concession areas- Record guest pass utilization- Solve lost tickets issues - Manage VIP Will Call for premium guests. - Implement nightly promotions.

• 

  Minnesota Swarm

  Sept 2013 - May 2014

  Fan Relations Intern

  -Foster positive relations between clients and team- Grow fan base and ticket sales by appealing to youth and high school lacrosse clubs across Minnesota, Iowa, Wisconsin, North Dakota and South Dakota. - Monitor ongoing growth of season ticket holder reward program - Assist with corporate partnership fulfillment. - Coordinate and execute season ticket holder benefits for 9 home Swarm games.

• 

  Special Olympics Minnesota

  Oct 2013 - Mar 2014

  Polar Bear Plunge Promotional Intern

  - Explore different mediums of communication to promote the second largest fundraiser in Minnesota, the Polar Bear Plunge. - Utilize Twitter, Facebook, Google+, Tumblr and Pinterest to promote the Polar Bear Plunge. - Staff booths at various athletic events to raise awareness for Special Olympics Minnesota as well as attend specific one off events to target large crowds. - Create positive relationships with local communities. - Assist on location day of event with registration, social media, merchandise and event management aspects of Polar Plunge. Show less

• 

  President's Council on Fitness, Sports and Nutrition

  May 2014 - Aug 2014

  Intern

  - Facilitate the speakers request process- Create presentations and talking points- Manage the President’s Council contacts database - Support the partnership agreement process- Assist in the development and review of marketing collateral. - Coordinate and execute events- Track media hits and activities of the Council members.

• 

  Washington Nationals

  Jul 2014 - Nov 2015

  Senior Ticket Specialist

  - Act as the first line of customer service at the gates for season plan holders experiencing issues with virtual ticketing. - Provide customer service at the Season Ticket Services location related to issues including, but not limited to, ticketing, campaign manager offers and e-cash. - Work at the Box Office and Advanced Ticket Sales Booth as needed to facilitate the sale of tickets, Will Call and upgrades/exchanges. - Run batching, printing and mailing of new and replacement cards to recipients. - Assist with complex ticket exchange issues. - Support elements of the Red Carpet Rewards Program including: proficient use of the back-end portal tied to loyalty program and processing Red Carpet Rewards redemptions not covered by API’s. - - Execution of promotional and direct marketing offers. - Support the facilitation of experiential-based auction winners. Show less

• 

  Monumental Sports & Entertainment

  Sept 2014 - Nov 2015

  Guest Services Game Night Staff

  - Work closely with full-time Guest Services staff in the execution of game night duties- Assist with set up and breakdown of Guest Services areas. - Provide superior customer service to Capitals and Wizards fans.- Respond to fan and season-ticket holder inquiries regarding the Verizon Center, ticket plans, and the team.

• 

  Tiger Woods Foundation

  Nov 2014 - Mar 2015

  Quicken Loans National Headquarters Intern

  - Support a staff of over 20 employees, ranging from interns to vice presidents, with main focus on aiding staff with the execution of partner programs per contractual agreements. - Assist Vice President of Corporate Partnership through creation of new PowerPoint and one page proposals. - Coordinate pick-up and delivery schedules and communicate with multiple drivers and dispatches to ensure shipping and receiving orders are pragmatic and cost-effective. - Manage office duties including: handling the switchboard, assisting guests, staffing and training, conference room scheduling, and other administrative duties. Show less

• 

  New York Mets

  Mar 2016 - Oct 2016

  Ticket Fulfillment Representative

  - Provide and maintains a high level of customer service to all ticket holders, staff and general public.- Cover 507-TIXX phone lines during hours of operation.- Assist Ticket Services Representatives and Manager, Ticket Operations with all fulfillment functions such as: mail orders, reprints, digital ticketing issues, mailing of single game ticket orders and troubleshooting of sales problems.- Staff the Advance Ticket Window during hours of operation.- Assist fans with game day experience issues in accordance with Mets policies. Show less

• 

  Madison Square Garden Entertainment Corp.

  Aug 2016 - Aug 2020

  Client Relationship Specialist

  •Managed 600 Rangers season ticket member relationships accounting for $9 million in renewable revenue annually•Cross sold and up sold current season ticket members across multiple platforms including groups, New York Knicks, concerts and sports properties•Spearheaded modernization of season ticket member experience by providing benefit redemption through MSG App•Generated revenue through premium sales including suite rentals, full share suite license, and premium seating•Cultivated unforgettable experiences both in the arena and out of the arena for subscribers•Oversaw execution of planning and recruiting for intimate season ticket holder events with alumni•Collaborated with our Corporate Partnership, Marketing, Community Relations and Building Operations departments for large scale engagements for over 5,000 subscribers Show less

• 

  Wheels Up

  Jun 2021 - now

  Account Manager