CHIBUZOR DURU

Experience

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  Jehoovers Human Resources Consultancy

  Dec 2007 - Feb 2010

  Executive Assistant to CEO

  • Coordinate activities of the staff and report to the Director• Handle incoming and outgoing mails and file appropriately• Welcome guests and visitors and respond to their queries, directing them to appropriate channels• Maintain inventories• Prepare and edit routine correspondences• Take minutes of staff meeting and make reminders when necessary• Perform other duties as may be assigned by the Director

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  Union Bank of Nigeria Plc

  Dec 2012 - Jul 2020

  • Execute inbound/outbound transfers and remittances• Ensure maximum uptime and effective functionality of ATM weekdays and weekends• Execute and maintain payroll schedules and FIRS-VAT/WHT remittances• Execute branch expense request via Oracle ERP• Carryout cheque validations, truncation and clearing processes• Make available and sort cash for ATM payments as well as reconcile ATM transactions etc• Ensure accurate daily transfer of funds from customers’ account to designated accounts locally and internationally• Maintain E-channels and daily zero balances of the collections and platforms and general ledger• Execution of term deposits and investment advisory and credit advise• Payment of cash and receipt of deposits Show less • Performed in-depth research to answer more complex questions and enquiries as may be useful to customers* Onboard customers to banks platforms and products by opening relative accounts• Obtained documents, clearance, certificates and approvals from local, state and federal government agencies for clients to have successful business relationship• Effective and efficient on-boarding of customers to have simpler, and smarter business experience• Conduct KYC and enhanced due diligent report of clients• Request for customers’ cheque, issue balances and statement of accounts Show less

  • Universal Transaction Officer/ATM Custodian

    Oct 2018 - Jul 2020

  • Customer Service Officer

    Dec 2012 - Oct 2018
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  Great Money Group

  Oct 2020 - Oct 2023

  HR/HEAD OF OPERATIONS

  Authorized customers processed transactions by front line/desk staff or approved processors above approved thresholds.Led cross-functional teams to develop innovative solutions to complex operational problems, resulting in improved customer experience.Maintained and updated the organization's operational processes to ensure compliance with legal and regulatory requirements.Implemented a data-driven decision-making process that improved the accuracy and speed of decision-making.Developed a comprehensive training program for staff to ensure high standards of customer service.Developed KPIs to measure operational performance and ensure compliance with organizational goals. Show less

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  Axion Global Engineering Ltd

  Jan 2024 - now

  HR/Admin Manager

  Supervise the performance of administrative and clerical staff and also Implement training programs and on the job development of the administrative employees which increased employee loyalty to 85%.Receive applications from prospective candidates and maintain applicants database as well execute recruitment and employee screening and onboarding process.Prepare salaries, entitlements, payroll, benefits, and administer the compensations, benefits and bonuses.Conduct performance evaluation using the set KPI. Maintain and manage healthy employee relationship which increase efficiency and productivity by 70%.Draft employment contracts for new hires and existing employees and update as well as amended contracts as necessary, including contract renewals and extension. Show less