Experience

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  Worldcall telecom limited

  Sept 2012 - Jul 2014

  System engineer

  Provide technical support for hardware software providing exceptional customer service in response to incoming service requests.Provide end-user desktop and networking support with other technicians via phone, email in person.Responsible for Installation, and configuration management of Microsoft, LINUX Server/clients, and wired LAN/WAN network.Participate in multiple IT projects at the same time.Provide remote location support including travel as needed.

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  Maple leaf cement factory limited

  Jul 2014 - Jul 2021

  Deputy manager

  Job assignments include managing day to day support for Network operations to ensure persistent internet, LAN/WLAN and WAN connectivity.Experience in designing and implementing dial peers and dial plans Experience in designing and building Cisco Call Manager and Unity deploymentsExperience in Cisco / Polycom tele-presence deployments and ZOOM VOIP cloud-based meetings and conferences.Ensuring all Video Conference requests are reserved accurately on the booking system and any services required (Catering, AV Support) are captured on the reservation Consult with faculty and staff about their video content distribution needs to determine the best event delivery method via videoconference, web conference, live streaming video, or recorded media.Assists unified communications engineering team with maintenance-related upgrades to all VoIP/unified communications systems.Monitor systems alerts and performance/utilization reporting.Cloud Managed wireless solution Cisco Meraki MR 53, MR 84 Access Points. Also work with RUKUS 1200 WLAN Controller and R-600, R-700 Access Points.Deployment and Configuration of Network Monitoring Servers (Manage Engine, Solar winds, PRTG).Implementation of DC (Domain Controller 2008R2), FTP, File server, DNS and DHCP, ISA 2006 and TMS servers.Backup server work with different BACKUP tools and make backups in Daily basis.Kaspersky and Symantec End Point deployment.Microsoft Teams Deployment in HO (Maple Leaf) during Cov-19 for smooth operations.Symantec Endpoint security implementation on all user & servers. Norton antivirus implementation on all Executive members of the Company.Microsoft O365 & Exchange 2016 Hybrid environment Show less

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  Pepsico

  Jul 2021 - Aug 2022

  System engineer

  Managing Microsoft Azure Ad server. Ad Sync-associated Apps Barracuda Spam filter administrationMicrosoft O365 administration SharePoint, Teams, Compliance Center, Exchange management Managing All VIOP Setup of Cisco Call Manager and Unity deploymentsExperience in Cisco / Polycom Tele-Presence deployments and ZOOM VOIP cloud-based meetings and conferences.Ensuring all Video Conference requests are reserved accurately on the booking system and any services required (Catering, AV Support) are captured on the reservation Consult with faculty and staff about their video content distribution needs to determine the best event delivery method via videoconference, web conference, live streaming video, or recorded media.Handle Active Directory (AD) objects and user permissions.Managed User Accounts (Creation, Deletion, Permissions, and VPN Access). Show less

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  Electronic government authority, rak

  Sept 2022 - now

  System admin

  Managing Day to Day IT infra operationsMigration of on Prem Exchange 2013 to o365 Including Microsoft Teams, SharePoint, Mailboxes With all Group policies, AD Server Syncing with Azure AD Handling Virtual environments including Hyper Visor, VMware, etc. Symantec Veritas Backup Solution with multiple serversVeeam Backup Solution Management Manage Engine Tools i.e AD audit Plus, Ad manager, Backups & allManage Engine AD Manager Plus Provide Solutions to Helpdesk Teams in all Department IMSVA Management for Email Filtration , Force-point, Barracuda Show less