Experience

• 

  Unh police

  Jul 2012 - Jul 2013

  Dispatcher
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  North shore regional 911

  Jul 2013 - now

  Key Responsibilities:Develop and maintain training curricula for new hires and ongoing professional development for current employees, ensuring alignment with industry standards and best practices.Oversee the Communications Training Officer (CTO) program, providing guidance and support to CTOs to ensure consistency and effectiveness in training delivery.Lead the quality assurance process, conducting evaluations and assessments to ensure adherence to industry standards and identify areas for improvement.Collaborate with internal stakeholders to identify training needs and develop targeted training solutions to address them.Stay up-to-date on industry trends and advancements in emergency response procedures and technology, integrating relevant updates into training programs as needed.Provide coaching and mentorship to personnel to support their professional growth and development. Show less

  • Training And Quality Assurance Coordinator

    Sept 2020 - now

  • Training Supervisor

    Sept 2018 - Sept 2020

  • Telecommunicator Supervisor

    Apr 2017 - Sept 2018

  • Telecomunicator

    Jul 2013 - Apr 2017
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  Essex police

  Apr 2014 - Jul 2017

  Reserve officer
• 

  Massachusetts telecommunicator emergency response taskforce

  Dec 2022 - now

  State coordinator

  The Massachusetts TERT program has been developed in partnership with the Massachusetts Executive Office of Public Safety and Security (EOPSS), the State 911 Department, the Statewide Office of Public Safety Interoperability (SIEC), and the Massachusetts Chapter of the National Emergency Number Association (MassNENA).The Massachusetts TERT program is a team of certified and credentialed public safety telecommunications who respond, relieve, assist, and/or augment PSAPs affected by manmade or natural disasters. Show less