Prakash Ghai

Experience

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  Nisionz Software Pvt. Ltd.

  Apr 2003 - Oct 2003

  Senior Executive

  1. Determines work procedures, prepares work schedules, and expedites workflow.2. Studies and standardizes procedures to improve efficiency of subordinates.3. Maintains harmony among workers and resolves grievances.4. Prepares composite reports from individual reports by subordinates.Supervisory Responsibilities5. Manages the sub ordinates and is responsible for over all direction, Co-ordination Planning, assigning and directing work.

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  Parth Softech Pvt. Ltd.

  Oct 2003 - Apr 2005

  Manager - Operations

  1. Forecast volumes of calls and manpower requirements.2. Maintains call distribution system by configuring the telephone PBX to automatically distribute calls uniformly among customer service representatives.3. Makes necessary changes in staffing based on day of week, sales promotions, other anticipated events, and PBX data.4. Monitors productivity of customer service representatives and generates reports.5. Reviews PBX data to monitor the length of time customers remain on hold.6. Monitors service calls to observe employee demeanor, technical accuracy, and conformity to company policies.þ Answers questions and recommends corrective services to address customer complaints.7. Maintains the correct recorded announcement menus, and makes changes as necessary based on the time of day, day of week, or holidays.8. Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints.9. Determines work procedures, prepares work schedules, and expedites workflow.10. Studies and standardizes procedures to improve efficiency of subordinates.11. Maintains harmony among workers and resolves grievances.12. Prepares composite reports from individual reports by subordinates.Supervisory Responsibilities13. Manages the sub ordinates and is responsible for over all direction, Co-ordinationþ Planning, assigning and directing work. Show less

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  Q 2 Serves Infotech

  Apr 2005 - now

  Director

  We call ourselves Q 2 Serves Which means quality with quantity. Q 2 serves was launched in 2005 with a vision to achieve worldwide leadership in the sphere of IT and IT enabled services, we are focused on technological innovations as much as proving true to the client expectations on the current projects. Q 2 serves is a company where you will find highly competent people along with innovative technology together to provide you the best BPO, KPO /Back office services, Web Development / Designing services, Online Marketing/ SEO/SMO/PPC and all Offshore servicesunder one roof in the industry.Our Commitment as a Service ProviderInbound call centre services, Outbound call centre services, Back office services and Web services are the four pillars of our company. We have expertise in providing services like Inbound call handling, Customer Support, Appointment setting, Lead generation, Telesales, Telephone surveys, Order taking, and Telephone answering service.You will always receive a prompt response to an email inquiry.You will always receive a prompt call back if you leave a message.You will never get the corporate “run around”.We do what we say. That means on time and on budget.100% Operational Transparency.100% Recordings.State-of-the-Art Technology.Very Professional and well-equipped associates.Specialized Quality Monitoring System.Real Time Reporting.High Quality, Excellent Customer Service.In 2005, Q 2 Serves launched a unique call centre services model which was enthusiastically accepted by clients. In result Today - as a call centre, we have grown with thousands of clients in our network and we continue to lead the industry. Show less