Alyssa Taubeneck

Experience

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  PRO Club

  May 2014 - Jan 2017

  Early Learning Program Coordinator

  I played a vital role in shaping young minds. Using positive guidance techniques, I created developmentally appropriate programs that addressed the cognitive, social, emotional, and physical needs of my students. I worked closely with lead educators to design and implement curriculum plans aligned with the school's goals, objectives, and values.

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  Washington State University

  Feb 2015 - May 2016

  Administrative Operations Manager

  Managed sensitive and confidential office duties and admin-related operations. I fielded interdepartmental communications and interactions between internal and external parties, performing an extensive array of operational program support on behalf of senior faculty.

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  Kaiser Permanente

  Sept 2016 - Nov 2021

  Strategically led healthcare operations, focusing on enhancing patient care and experience through innovative pilot programs and data-driven insights. Spearheaded the development and execution of four healthcare delivery models, resulting in reduced clinic wait times and elevated patient satisfaction scores. Enhanced healthcare quality metrics by providing tailored education and coaching to clinic beneficiaries. - Collaborated with cross-functional teams to design and implement process improvements, resulting in increased efficiency and heightened patient satisfaction across clinic operations.- Acted as a liaison between healthcare providers and administrative staff, ensuring seamless communication and alignment of goals.- Spearheaded the development and execution of four innovative healthcare delivery models and pilot programs aimed at improving patient care and experience, drawing on data-driven insights to inform program design and implementation. Show less During my tenure, I specialized in contract negotiation, pipeline management, and strategy development. I optimized processes and workflows, led hiring efforts, supported the professional development of the team, and streamlined operations. I excelled in managing multifaceted projects, consistently surpassing sales goals. By fostering collaboration with stakeholders, I optimized product roadmaps and ensured high customer satisfaction. Through meticulous customer relationship management through Salesforce, I ensured strong client retention and satisfaction, contributing to our sustained business growth. Show less

  • Healthcare Operations Program Manager

    Jun 2019 - Nov 2021

  • Account Management Lead

    Apr 2017 - Jun 2019

  • Account Manager

    Sept 2016 - Apr 2017
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  Microsoft

  Nov 2021 - now

  Senior Marketing Project & Operations Lead

  Focused on strategic operations and project management, I develop scalable processes that ensure high-quality strategy delivery and problem-solving. By fostering cross-functional collaboration, I enhance efficiency and drive significant business impact for Microsoft’s Cloud Marketing Brand Strategy & Naming team.- Operational excellence: Developing systems and tools, resolving cross-functional pain points, and ensuring seamless operations across Microsoft's diverse portfolio of product brands.- Process optimization: Implementing robust processes for Brand Foundations frameworks and brand development tasks, thereby scaling strategic impact across the Global Demand Center organization and enhancing team capabilities to effectively manage the diverse array of brand initiatives.- Team communication and collaboration: Driving cross-functional collaboration across the multidisciplinary GDC/Digital Experiences organization and partnering teams such as Modern Work, Copilot, Azure, Industry, and Biz Apps through streamlined communication channels, transparent status reporting, and budget management to ensure collective project success.- Innovation and efficiency: Leading initiatives to innovate and scale project management practices, developing consistent frameworks, and optimizing processes to drive improved team performance and successful project outcomes. Show less