Kunal Kishor, PMP

Experience

• 

  Genpact

  Apr 2006 - Aug 2014

  The current role requires to manage the client relationship, managing internal stakeholders and liaison with the client PMO to indentify potential opportunities of migration of work to our companySpecialties: Transitions and Operations ManagementResponsible for end to end project delivery, work includes but not limited to -- Client Engagement- Feasibility study- Project planning- Scoping/Process mapping- Resource planning & hiring- IT & Infra setup- Knowledge Transfer- SLA agreement Show less

  • Manager

    Jan 2014 - Aug 2014

  • Assistant Manager

    Sept 2010 - Dec 2013

  • Resident Expert

    Oct 2008 - Aug 2010

  • Process Developer

    Apr 2006 - Sept 2008
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  Accenture

  Sept 2014 - Aug 2016

  As part of the Accenture Mobilization team working on F&A transitions. I have led & completed 4 projects across multiple industries such as Mining, Hospitality & Manufacturing . I have held positions as Global Transition Lead, Wave lead etc.which allows me exposure in technology & solution implementation, Business excellence, reporting etc. My job included - 1) Conduct Due Diligence2) Implement Transition Projects3) Stabilize of Operations post-go-live4) Lead Global Work streams5) Develop & maintain Domain specific BPO Credentials, Client Visit Decks, Case Studies & Transition Methodology6) Service Transition Estimations7) Proactively address changes to scope/effort/budget/change requests/issues Show less

  • Mobilization Sr. Manager

    Mar 2016 - Aug 2016

  • Mobilization Manager

    Sept 2014 - Feb 2016
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  NTT DATA North America

  Sept 2016 - May 2023

  In my role I am responsible for managing the Automation PMO team of NTT Data and my primary responsibilities include -- Drive complex, large scale programs from end to end in Automation products, Digital Transformation- Work closely with SVPs, VPs and executive leadership to ensure their engagement in high-impact and high ROI projects & strategy- Manage time and scope and be the custodian of alignment between both horizontal and verticals- Ensure effective collaboration between teams and partnership with technical program managers, product and project managers- Determine the overall project plan, budget, schedule, and the staffing requirements for the portfolio- Measure and monitor progress - ensuring visibility to project status using Power BI DashboardsSuccess Stories:- Established the project management practices and implemented Agile & Scrum within Automation team- Transitioned over 350+ resources as part of Portfolio Manager role at NTT Data- Successfully led complex technology transformation project for a major insurance client leading to $2.5M annual savings- Established a project tracking and reporting solution where data from 60+ projects gets analyzed using a Power BI solution and project metrics are real time available Show less As a Transitions Sr. Adviser my job includes but not limited to - 1) Act as a coach and trusted advisor for the clients in migration journey and sales cycle.2) Manage RFP responses and front end client interactions and discussions in sales stage3) Bring in external perspective and evolving practices in project management, change management as it impacts migration and risk management4) Manage in-bound transition activities on all strategic programs5) Initiate and mobilize the project teams across service delivery, operations and enabling functions 6) Conduct detailed transition planning in accordance with defined service go-live commitments7) Track and resolve issues, initiating corrective actions as appropriate to manage delays 8) Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines and costs. 9)Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution 10)Review and manage changes through the transition lifecycle ( Both at process level and SOW) * Document and share project learning’s for continuous improvements Show less

  • Director

    May 2021 - May 2023

  • Associate Director

    Oct 2017 - Apr 2021

  • Sr. Advisor Proj. & Prog. Management

    Sept 2016 - Sept 2017
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  EY

  Jun 2023 - now

  Senior Manager

  In my current role I am responsible for managing the Transitions & Transformation Projects for Managed Services Organization within EY- End to End Program Management for Transitions and Digital Transformation projects across EMEA and APAC- Piloting Generative AI projects in partnership with IBM using their WatsonX technology