Lynnette Martin

Experience

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  WALNUT RIDGE NURSING AND REHABILITATION CENTER

  Apr 1990 - Apr 1997

  Business Office Manager

  In this position, I established strategic guidance on all business office functions, including accounting activities, payroll, and marketing programs focused on increasing community awareness and engagement. Collaborated with Illinois State Agencies on Licensure surveys, maintained active licenses in Illinois Nursing Home Administrator and Illinois Food Sanitation.•Fostered trust-based communication in assisting families in placement of loved ones within the nursing facility, resulting in positive customer experience, increasing referrals and retention. Show less

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  Memorial Health System (IL)

  Aug 1997 - Nov 2019

  Director, Administrator

  In this position, I was the Administrator of a Memorial Health System Affiliate with outpatient services across multiple branch clinics. I implemented strategic action plans to consistently promote high-quality and cost-effective health care services for a primary care network consisting of seven physician clinics including 38 out of 50+ physicians, 15 advanced practice providers, 12 operations managers, and over 200 staff members. Specialties included family medicine, internal medicine, pediatrics, general surgery, obstetrics, gynecology, psychiatry, and urgent care. Oversaw functions in key areas of daily operations including training, staff coverage, budget management, financial performance, and regulatory compliance, ensuring attainment of organizational goals and objectives.•Implemented recruiting strategies to ensure hiring of top talent, facilitating recruitment of 23 physicians fulfilling over 50% of the affiliate physician provider population.•Analyzed clinic and financial performance of providers and practices through expert data analysis, achieving desired income levels, meeting budget targets.•Promoted continuous improvement processes serving as project manager for the individual clinics, executing new Electronic Health Record implementation, registration conversions, walk-in clinic processes, and physical clinic moves, creating advanced solutions to increase efficiency and productivity. •Directed four new clinical location openings, designed new medical office building and furnishings, promoting long-term growth objectives.•Delivered training and mentorship for middle managers, promoting continuous learning environment, leveraging strengths for leadership growth and succession planning.•Developed solid relationships with physicians, APPs, and staff creating open lines of communication.•Drove excellence in performance areas serving as a patient advocate, creating greatest impact in patient satisfaction scoring on the Press Ganey satisfaction tool. Show less

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  AGING, ILLINOIS DEPARTMENT ON

  Jan 2021 - now

  Deputy Division Manager