Joseph Seefen

Experience

• 

  Atlas Telecom

  Jan 2007 - Jan 2012

  Computer Technical Specialist
• 

  Sodexo

  May 2012 - Sept 2017

  Technical Support

  Mobile device management

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  Computer Repair Technician CSAT Solutions

  Mar 2018 - Jul 2019

  Apple Technician

  Apple computer Technician Reviews customers complaint to determine details of equipment problemsDisassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devicesConducts diagnosis of problems according to customer complaintAdvises customer call center concerning equipment operation, maintenance, or requests approval for advanced repairMay communicate with or conducts rework to ensure successful and efficient repair of unitsRepairs laptop or desktop units according to requirements, using hand or power tools and measuring devicesReassembles machines after making repairs or replacing partsAnalyzes equipment performance assess equipment functioningCleans, or adjusts mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repairInspects units for cosmetic defects and reports findings in travelerCompletes repair ticket (traveler)Installs and configures new equipment, including operating software or peripheral equipment as requiredReads and researches specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustmentsMaintains repair parts inventories and places order for any additional parts needed for repairsReinstalls software programs or adjust settings on existing software to fix machine malfunctionsCompares findings with the customer’s reported problem and advises customer call center of failures foundRuns basic tests (mri and e-test)Learns and uses new processes and procedures for the WUR repair lineOther duties as assigned by supervisor and manager Show less

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  International Leadership of Texas

  Jul 2019 - now

  • Technical Support Coordinator (Houston Area)

    Jan 2022 - now

  • Information Technology Specialist

    Jul 2019 - Feb 2022