Ritik Sharma

Experience

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  AIESEC

  May 2018 - Jul 2018

  Marketing Team Member

  In 2018, AIESEC’s youth leaders from 126 countries and territories in collaboration with the Office of the Secretary-General's Envoy on Youth gathered at the United Nations Headquarters to promote and drive youth participation in implementing the Sustainable Development Goals (SDGs). The relevance and contribution of AIESEC is clearer than ever.I was a part of this Global Internship and the Global Refugee Program with AIESEC. This was during my Bachelors in India.

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  Abda Creative Agency

  May 2018 - Jul 2018

  Marketing Specialist - Major Cities and Poland Markets

  Worked for an AIESEC internship for ABDA creative agency and learned about the marketing trends of a entirely new country, Egypt. Did the following work during my time there :- 1) Developed advertising campaigns for a wide range of multinational clients including Mc Donald’s, KIA Motors, GAFI, Maryzad Solar.2) Worked with the Agency's Creative Director and Art Director to determine the best way to present advertising information and worked on a construction project by the name “Pali” which entailed development of a advertising campaign for our clients at “El Shahawi”(one of the largest construction company in Arab world).3) Developed campaign by brainstorming with the team & executed marketing strategies4) Developed social media marketing plans and campaigns.5) Conducted market research to find answers on consumer requirements,habits and trends. Show less

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  James Cook University

  Aug 2020 - May 2022

  Communications Officer, Student Assocation (SA)

  The Council is the governing body of the James Cook University Student Association. The Council is comprised by elected students, Students Association Executives and appointed University and community representatives and is chaired by the President. The Council's role is to oversee the strategic direction of the Association and to carry out the duties laid out by the Constitution.My role was of the Communications Officer and was part of the executive team. I was responsible for the communication between the SA and the university students. Helped prepare the posters for events and helped prepare google forms for those events. Supported many student events and volunteered to organize them so that students can have the best experience.The JCU Student Association (JCUSA) is a service based not- for-profit organisation that is independent of the University. JCUSA is an integral part of the University community, bringing the campus to life with its services and offering support to students for all sorts of issues varying from academic through to financial. Council meets on a monthly basis to discuss issues surrounding the operation of our commercial outlets, campaigns and topical concerns of students studying at JCU. The Council has an office on the Cairns campus as well as the Townsville campus. Show less

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  Council of International Students Australia Inc.

  Oct 2020 - May 2022

  Communications Representative for (JCUBSA)

  I am working as a communications Representative from James Cook University so that I can present the issues faced by the foreign students to CISA and come up with solutions as policies that would allow to fix these issues.

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  Australian Ginger Wines

  Dec 2021 - May 2022

  Business Data Analyst - Worldwide Market Procurment

  As the business data analyst I was responsible for the creation and maintenance of various BI reports, analysis, and Power Point presentations; data models and analytical tools to provide data analytical support to various operations competencies of the organization.To provide analytical support, I was required to comprehend the business and information needs of the organization or its clients and translate them into BI/analytics/reporting requirements.My job description entailed providing actionable insights that can be easily interpreted by the business owners, clients, etc.; designing, developing, and maintaining ongoing metrics, reports, data mining, analyses, dashboards, etc. that drive meaningful and prompt actionable insights. Show less

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  Corporate Travel Management (CTM) AU/NZ

  May 2022 - now

  As a Corporate Travel Consultant, we as a team of 2 played a pivotal role within our OPS team in BNE, serving the remote communities of the Torres and Cape. My responsibilities included:1) Senior Clinical Guidance: Delivering expert clinical guidance, supervision, and mentoring to less experienced clinical staff.2) Capacity Building: Contributing to the development of clinical skills and competence among team members.3) Travel Coordination: Organizing end-to-end travel arrangements, including booking tickets, securing accommodations, and arranging rental transportation.4)Client Recommendations: Providing recommendations to clients on efficient routes, lowest available fares, booking classes, exchange rates, and travel products and services.We are making a difference by improving indigenous health outcomes and contributing to comprehensive health services in this unique and rewarding environment. Show less The QLD GOV Corporate Travel Team - is a whole-of-government agreement that manages several domestic and international travel requirements of the Queensland Government departments, agencies, statutory authorities, and other eligible customers. The Corporate Travel Consultant would be responsible for making and managing travel arrangements using QLD GOV Team. The program provides access to a range of agreements, including travel management company services, an online booking tool, accommodation broker services, air travel agreements with various airlines, international travel insurance, and emergency traveler assistance services. The travel sub-category also includes standing offer arrangements for short-term motor vehicle rental (passenger and commercial vehicles) and air charter & aerial work services. Show less As I was moving to the international space for corporate consulting, responsible for managing all aspects of corporate travel for our clients in the PNG and Santos, with a focus on the Far East, Australia, New Zealand, and the Pacific Islands.I was dealing predominantly with Santos Mining operations in these parts of the world and AU, with a team of 4 in Team Santos Travel Ops team.Key Responsibilities:-Plan, arrange, and manage all aspects of business travel for corporate clients, including air, hotel, car rental, and other travel-related services.-Provide expert advice on travel destinations, transportation options, accommodation, and local customs for the Far East, Australia, New Zealand, and the Pacific Islands.-Maintain up-to-date knowledge of travel industry trends, visa requirements, and travel advisories.-Deliver high-quality customer service, addressing client inquiries promptly and professionally.-Collaborate with team members to meet and exceed sales targets.-Use travel reservation systems and tools to manage client bookings effectively.-Handle any travel emergencies or changes in plans swiftly and efficiently. Show less -Assist in arranging and booking all aspects of business travel for corporate clients, booking air, car, train, and hotel reservations for highly complex, multiple destination, international itineraries.-Resolve travel related problems that client may experience with travel arrangements.-Utilize computer reservation and global distribution systems to arrange travel, preferring vendors that maximize client experience and company profits.-Maintain excellent client relations with prompt, accurate responses and excellent telephone and service etiquette. Show less

  • Corporate Operations Consultant - Hospital and Health Service Torres and Cape (Remote)

    Mar 2024 - now

  • Corporate Operations Consultant - Queensland Government

    Oct 2023 - May 2024

  • Brisbane Operations - International Travel - F. East, Australia, New Zealand ,Pacific Islands

    Jul 2023 - Oct 2023

  • Corporate Operations Consultant - Domestic Travel (AU/NZ) - Santos

    Feb 2023 - Jul 2023

  • Corporate OPS - BNE - Grad Program 2022

    May 2022 - Feb 2023
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  Apple

  Aug 2023 - Jan 2024

  As a Technical Sales Specialist, I am highly skilled at uncovering customers' needs, then following through with enlightening solutions. Not only am I the first-person customers meet when they enter the store, I am also the person who guides them - advising, selling and even setting up their new products.I perform other roles within the store too, whether it's maintaining visual merchandising or assisting team members. Always curious, so I like to stay on top of news about products and initiatives, ready to apply my learning in customer interactions. My success is measured by team and individual productivity as well as overall business performance. I am proud to represent Apple, and I get great satisfaction from helping customers develop lifelong relationships with Apple. Show less Core Training at Apple Retail is an intensive program designed to equip new employees with the foundational skills and knowledge necessary to excel in their roles. This training is essential for fostering a deep understanding of Apple’s products, services, and the customer experience philosophy that sets Apple apart.Key Components:Product Knowledge:-Comprehensive training on Apple’s product lineup, including iPhones, iPads, Macs, Apple Watches, and accessories.-In-depth sessions on the technical specifications, features, and benefits of each product.-Hands-on practice to familiarise employees with using and demonstrating products to customers.Customer Experience:-Training on Apple’s customer service principles, emphasising empathy, active listening, and personalised assistance.-Role-playing exercises to simulate real customer interactions, focusing on problem-solving and effective communication.-Learning how to create a welcoming and inclusive environment for all customers.Sales Techniques:-Guidance on effective sales strategies, including understanding customer needs, product positioning, and upselling.-Techniques for building long-term customer relationships and ensuring customer satisfaction.-Training on utilising Apple’s sales tools and systems to track inventory and process transactions.Technical Skills:-Basic technical training to troubleshoot common issues and provide support for Apple devices.-Introduction to Apple’s software ecosystem, including macOS, iOS, and various applications.-Guidance on setting up devices, transferring data, and educating customers on device maintenance.Team Dynamics:-Emphasis on teamwork and collaboration within the Apple Retail environment.-Workshops on effective communication, conflict resolution, and peer support.-Activities designed to build camaraderie and a strong sense of community among employees. Show less

  • Sales Specialist

    Aug 2023 - Jan 2024

  • Apple - Core 2023

    Aug 2023 - Aug 2023