Emilio Sanchez

Experience

• 

  Mary's Lemonade

  Sept 2007 - Dec 2011

  Assistant Manager

  Customer Service via food preparation, communicating menu, and phone orders. Take inventory and cash flow from register to the books. Staff supervision to meet safety and quality standards.

• 

  Miguel's Garden

  Jan 2010 - Nov 2014

  Assistant Manager

  Project coordinator to develop designs, take into account supplies and inventory control. Negotiate fees and payments with customers.

• 

  Kaiser Tiger - A Sausage, Bacon & Beer Bar

  May 2014 - Nov 2014

  Food Server

  Provided efficient customer service via communication and high-octane energy. Work flexible hours to support my fellow co-workers and create a team player atmosphere. Self-motivated to learn updated food and beverage menu on a daily basis. Handle multiple issues from serving customers to working side tasks and working events.

• 

  Grubhub

  Nov 2014 - now

  Elite Call Center Representative

  Successfully aid restaurant partners with business needs such as billing, payment and account inquiries via online chat, phone and email systems. Provided high standards in technical support and accounting information to both English and Hispanic partners. Utilizing programs and self motivate to learn programs such as Zendesk, SalesForce, Libre Office, Word Excel, and Helpscout to gather information to assist with the concerns of our partners and employee peers. Served as project supervisor to teach/train peers using new CRM system to handle sensitive information, create proper notations for other co-workers to look back at and provide feedback to the engineers of Zendesk. Last, continue to keep up with updates to easily handle escalations when confronted with one. Show less