Aigel K.

Experience

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  Remal Al Emarat Travel and Tourism

  Nov 2007 - Aug 2008

  Guest Relations Specialist

  First point of contact to all guests and UAE visitors on events and DTCM, built clientelle data base. Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.Worked closely with CIS/ RUSSIAN VIP Tourism Market Leaders, celebrities from Russia and CIS Countries with high degree of respect for privacy.Arranged Airport-Hotel transfers, Promoted and Upsold Tours and Excursions, owning previous experience as a professional DTCM Tour Guide & Tour Coordinator. Promoted the UAE History and Culture while conducting sales. Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating. Show less

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  Etihad

  Aug 2008 - Dec 2020

  Purser

  Managing service conduct by ensuring service consistency and its high delivery standards by the cabin crew. Nominated as an On Board Coach by the management and entrusted to upskill and motivate cabin crew in flight. Provided regular coaching and support to newly recruited team members. Managing cabin crew performance in flight by conducting regular evaluations for cabin crew and providing them with both, positive and constructive feedback ensuring their performance is on a par with the company’s high standards. The areas evaluated by me included service and safety knowledge and standards, hospitality skills, service language, style & image, and professional attitude. Managing guests’ experience in flight and leading the team to ensure our guests’ satisfaction and loyalty. Used my personality and skills effectively when conducting a service recovery and turning every dissatisfied guest into a loyal member.Contributing to the company’s revenue by generating substantial duty-free and retail sales in flight.Part of the company’s promotional team representing the airline at different high-end events worldwide, promoting the onboard products and services, engaging with guests, and offering the experience of our signature hospitality and F&B services. Show less

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  Smile Makers Tourism

  Dec 2020 - May 2021

  Sales Marketing Executive
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  Bedashing Beauty Lounge

  Jun 2021 - Jul 2022

  Branch Operations Manager

  Ensuring the highest standards of Customer Service through personal clients engagement and Branch Manager's touchpoints to every client. Ensuring that the staff provides high quality beautician's services to our local clientele, and that they maximize the daily revenue of the salon. Providing staff coaching on maximizing our branch profit through promotion and cross selling of beauty services, often took active part in SMM, while marketing team was not able to promote each branch's services individually.Managed day-to-day operations of the beauty lounge branch through SOP Compliance, cleanliness and beauty services quality assurance.Managed opening and closing duties, staff performance supervision through daily briefings, SOP reinforcement, conducting counseling sessions as part of performance management when necessary. Ensuring compliance with COVID-19 municipality guidelines by staff and clients.Ensured weekly internal audits as per Bedashing Beauty Lounge SOPs to meet expectations by the general monthly audit checks. Ensuring the Google Reviews ratings were met as per Company's standards.Assisted in interviewing, hiring, trade-testing and evaluating the new joiners, and senior salon staff on beauty services, procedures, policies and health regulations. Took active part in assisting procurement teams.Prepared monthly scheduling and scheduled staff to ensure adequate coverage of the daily salon's requirements. Show less

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  Jumeirah Hotels & Resorts

  Aug 2022 - now

  Guest Relations Assistant Manager