Gemma Uy

Experience

• 

  Citi

  Jan 2004 - Nov 2006

  Customer Solution Officer

  Provided sales and customer service specializing in credit cards, personal loans, mortgages and wealth accounts

• 

  Intertek Testing Services

  Nov 2006 - Jan 2007

  Executive Assistant / Marketing Assistant

  Managed all support duties required by the Country Manager including correspondences, schedules and travel arrangements.

• 

  Lloyds TSB

  Jan 2007 - Jan 2012

  Supervised the workflow of 5 Relationship Managers (RM), giving appropriate advice, guidance/direction, acted as a source of expertise to new team members to develop excellent sales and verification performance. Managed, developed and maintained relationships with new and existing customers of the Dubai Healthcare City (DHCC) Customer Service Centre to maximize present and future sales. Managed Customer Service of the Dubai Healthcare City Customer Service Center; handled customer queries / complaints in the first instance and fulfilled all service centre office requirements.

  • Personal Banking Assistant

    Jan 2010 - Jan 2012

  • New Business Advisor

    Jan 2009 - Jan 2010

  • Customer Service Advisor

    Jan 2007 - Jan 2009
• 

  Citrix

  Feb 2013 - Jan 2015

  Marketing Specialist

  Generated and qualified leads from direct and indirect marketing campaigns and supporting the Marketing Manager by identifying new sales opportunities to fuel pipeline growth.

• 

  Hitachi Vantara

  Jan 2015 - Jan 2020

  Office Manager / Executive Assistant to Regional Vice President

  Provided effective executive administrative and secretarial support to the Vice President and his Department Directors with all administrative duties, including expenses claims, calendar/diary management, and travel arrangements and at the same time managing entire Office Administration, Human Resources, Facilities Management and local Procurement related operation requirements of the Dubai office

• 

  Fragomen

  Jan 2021 - Jan 2022

  Immigration Consultant

  Provided compliant immigration advice, knowledge or strategy to UAE clients andcoordinates end to end immigration processes for the firm’s corporate client base.

• 

  EER

  Feb 2023 - now

  Senior Immigration Specialist

  Manage and oversee all aspects of UAE and KSA visa and immigration needs, inbound and out-bound,and engage with transferees to secure appropriate visa status/work permit for the company's immigration clients and working closely with different departments to ensure smooth transitions