Shikha Dumpati

Experience

• 

  LTIMindtree

  Jun 2020 - now

  Data Analyst with a proven track record of success in script development, data analysis, and predictive modeling. Skilled in Python, SQL, and data visualization tools, with a knack for leveraging statistical methods to drive actionable insights and optimize decision-making processes. Adept at managing and developing scripts, leading to significant improvements in service performance and operational efficiency. Known for fostering collaborative solutions and ensuring alignment with project objectives through effective communication and engagement with stakeholders. Passionate about staying updated on industry trends and methodologies to deliver impactful results. Show less Experienced IT professional with a strong track record of success in system evaluation, technical leadership, and customer service. Skilled in troubleshooting and resolving issues across various domains, achieving a 100% resolution rate for Windows administration and Microsoft Office365. Accommodating flexible hours, I provided customer service to over 200 users, ensuring widespread support and satisfaction. With competent communication skills, I fostered teamwork and efficiently managed cross-functional tasks, completing over 25 tasks per week. As a Team Lead in Storage and Backup, I controlled 4 NAS servers, driving operational excellence. Proficient in incident resolution, I achieved a 95% resolution rate and reduced downtime by 50%. Adept at driving process improvements, I orchestrated the development and implementation of data management strategies, resulting in a 20% increase in efficiency. Additionally, I successfully executed internal audits, managed user onboarding/offboarding, and ensured meticulous attention to detail across ITIL processes, change management, and server patching. Show less

  • Engineer

    Mar 2022 - now

  • Engineer (Storage | Converged Operations)

    Jun 2020 - Mar 2022