Ákos Csaba Varga

Experience

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  Boscolo Hotels

  May 2012 - Sept 2013

  Team Lead

  All tasks related to a recently opened, brand new apartmenthotel:- recruiting and training of recepctionist, breakfast attendants and trainees, creating thebase and standards of the administration, creating and printing new forms & documents,- starting continental style breakfast, continuous supervising and developping its qualityand offer; negotiation with suppliers- setup of room inventory, replacing plan and purchase orders- continuos training of the staff, handling of guest complains, increasing of the Tripadvisorranking- cooperation with all the related departments- A/R debtors management Show less

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  BP European Business Service Centre

  Dec 2013 - Apr 2014

  Lead Customer Service Representative

  Leading a B2B focused customer service team based on the Austrian market:- managing of a team of 5 CSRs- creating daily, weekly and monthly reports and evaluations- delegating and organising of tasks, service requests- quality- & performance checks- handling of complaints- implementation of new contracts, credit checks

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  BT

  Jul 2014 - Mar 2019

  Beside being Sales Professional for the CEE and DACH region and countries, I am acting as Team Coordinator to supervise, motivate and drive an inside sales team of 8 people.My tasks are:- ensuring that the sales pipeline is according to the conversations and negotiations with BT's end customers- driving and following up sales campaigns- coordination between other sales teams, sales engineering, head of sales and sales operations teams- dealing with day to day questions, and- backing up the team's sales manager, if necessary Show less As a proactive Senior Account Manager, acting as first sales point of contact for the BT Radianz (Financial Markets segment) customers and partners, I am responsible for developing long term relationships with customers located in the CEE region and in DACH countries.My tasks are related to the following main topics, on top of the above:- acquiring new customers in the CEE region- "making noise on the market"- landscaping customers, getting know their position on the market and requirments- maintaining good relationship between customers and BT- organising regular customer visits and calls- working as one team with face-2-face sales managers, in-country pre-sales engineers and local colleagues Show less As a proactive Account Manager, acting as the desk based first sales point of contact for the BT Radianz (Financial Markets segment) customers and partners, I am responsible for developing long term relationships with customers located in Germany, Austria and Switzerland.My tasks are related to the following main topics, on top of the above:- upgrade campaigns- upsell activities- daily business operational tasks (new orders, cessations, moves and/or bandwith changes)- service quality related issues- maintaining good relationship between customers and BT- working as a team member with face2face sales managers, country technical support team members and local colleaguesBT Global Services - Global Banking & Financial Markets - Radianzhttp://www.globalservices.bt.com/uk/en/industry_category/financial_services Show less

  • Team Coordinator

    Mar 2018 - Mar 2019

  • Senior Account Manager

    Nov 2017 - Mar 2019

  • Account Manager

    Jul 2014 - Mar 2019
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  IDEMIA

  Apr 2019 - Aug 2020

  Sales Account Manager

  As sales account manager my primary goal is to keep excellent relationship with existing clients in banking and financial markets while doing cross-and upsell activities.I am organising customer events like business breakfast, plant visits, etc. and landscaping new stakeholders including C level.

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  Konica Minolta Business Solutions Hungary

  Sept 2020 - Jun 2023

  Professional and people management and motivation of 5 regional sales representatives, management of serious customer complaints, management of negotiations with C level stakeholders and shareholderssetting plans and goalsrecruitment and training of new colleaguesparticipation in the introduction of new CRM and ERP systems, project-wiseperformance evaluation, feedback, motivation, sales coachingcontact with heads of peer departments, representation of interests establishing an even deeper and closer relationship with the existing client portfolio, cross- and upsell activitiesparticipation in conferences and fairs, development of a network of contactsacquiring new clients, conducting negotiations, preparing and following up on offerspreparation and management of tender documentationcontact with fellow classes

  • Area Sales Manager

    Apr 2022 - Jun 2023

  • Key Account Manager

    Sept 2020 - Mar 2022
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  Signify

  Mar 2023 - now

  Key Account Manager

  Selling lighting products and services, IoT solutions