Chloe Lew

Experience

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  The Body Shop

  Oct 2001 - May 2007

  Shop Supervisor

  Core values of community traded, protect human rights, good self-esteem, and more familiar tact line you can found in The Body Shop business culture, it taught me the importance of social responsibility. I begin as a part-time and be a Beauty Advisor (BA) as my first job after graduation, then I earn my position as a Senior BA and promoted to be a Supervisor.Description of role and responsibilities as Supervisor,- To achieve sales targets set by management.- Monitor healthy stock inventory levels in store.- Monitor cash sales and bank-in daily.- To plan BAs work shift and duty allocation.- Maintain the cleanliness of the shop.- Update daily sales reports to encourage healthy competition among BA.- Conduct role-play with BA to practice selling skills.- Commit and support all campaign & program host by the company. Show less

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  Clinique

  May 2007 - Nov 2013

  Clinical Consultant

  Estee Lauder Companies are consist of many companies of Beauty and skincare products and services, include Clinique, La Mer, Bobbi Brown, M.A.C, DKNY, Lab Series, and more. I'm working in Clinique cosmetics and I begin as a Senior Beauty Consultant and promoted as a certified Clinical Consultant.General role and responsibilities,- To achieve counter monthly sales targets by creating loyal customers.- Monitor counter inventory at a healthy level.- Offer mini-workshops with customers to teach makeup tips and skincare lessons to build a strong relationship with the customer.- Follow up and keep in touch with customers on their skin condition progress.- Positively handle all objections raised by the customer with the right attitude.- Plan and host new product launching workshops to retain assisting the customer who supported us.On top of the general role and responsibilities, The Clinical consultant role is to act as an assistant outside a dermatologist office, to complement the procedure done or suggested by the local practician Dermatologists. We have a better understanding of different skin diseases, not to diagnose, again we are to complement the assisting procedure done or selective skincare suggested by local Dermatologists. Show less

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  Kanebo Cosmetics Malaysia Sdn Bhd

  Nov 2014 - Jul 2015

  Sales Executive

  Kanebo Cosmetic Malaysia is a well know prestige brand with Cosmetic and Skincare products and services. There is 2 Classification of product branding under Kanebo Cosmetic, Prestige and FMCG brand. Prestige brand includes Kanebo and RMK, FMCG brand includes Kate and Freshel. I am pursuing a new career path as a Sales Executive. Role and responsibilities include,- In charge of Prestige cosmetics- Kanebo and RMK. - Managing beauty consultants located in KL, Malacca, and JB. - Travel independently to Malacca and JB on a monthly or quarterly basis base on counter events, promotions, workshops, or other related activities.- Liaising with the Beauty Consultant (BC), Trainer, and respective Department Store to plan workshops or activities to achieve sales targets. - Create new challenges and incentives for BCs to boost sales and met the monthly sales targets. - Guide BC on sales planning and follow up skills.- Train BC to equip with soft selling skills, knowledge of skincare, product demonstration.- Conduct role-play with BC to practice the skill and build confidence in selling products. - Respond to customer complaints and comments in a positive manner, handle objections wisely, and improve customer service standards.- Maintain a good relationship with the departmental stores to promote Healthy stock inventory and growth.- To collect, check, and submit monthly sales, commission, and overtime reports to HR. Show less

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  Maica Laminates

  Jul 2015 - Apr 2017

  Head Of Customer Service

  "Maica" is not strange for the laminate industry as the promise of the quality & compatible price. Head of Customer Service is a new career path that I explore after many years of working experience in the Cosmetic industries. My role and responsibilities are,- Set SOP and KPI for CS to ensure work done timely. - Delicate job base on CS ability and change from time to time so to equip CS with new practice and challenge.- Monitor all dealers' daily purchase orders via fax and email, make sure all purchase order is done before cut off time.- Monitor dealer credit control according to payment terms set by management. - Reduce overtime, work base on job priorities.- Liaise with the Sales Team to understand customer concerns regards product quality, delivery, and payment status.- Handle customer inquiries and complaints promptly.- Motivate and guide the team to meet monthly sales targets.- Handle daily cash sales from walk-in customers. - Make change accordingly to achieve optimum results in the workflow. Later I assist in Project Support for the whole of Malaysia:- Liaise with the Specification and Project team to ensure documents required are well attached, e.g. Letter of Award, Customer Purchase order, Signed Quotation, Business Partner Application Form, Costing Sheets, Site measurement information, drawing and etc.- Provide relevant documents for the Finance department to create an account and future audit purposes.- Create a tax invoice and follow up with the Project team for payment status.- Monitor project sales from placing the order, goods receiving, plan delivery, and installation services. - Provide site measurement info and drawing to core contractor and liaise with the site's person in charge regards goods receiving and installation.- Follow up on progress claim or final payment to close the project's file.- Create a purchase order for the core contractor and submit payment after installation completed. Show less

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  Malaysian Mosaics Sdn Bhd

  Apr 2017 - Mar 2018

  Deputy Manager - Showroom

  The general perception of selling Tiles is a boring and male-oriented job, But Malaysian Mosaic Sdn Bhd has turned the business operation method to be attractive and welcoming.My role as Deputy Manager for Showroom as below, - Managing the daily operations in the Showroom.- Coach and guide the Customer Service consultants (CSC) in a proper manner to serve all walk-in customers and create a great shopping experience. - Conduct role-play to strengthen CSCs' ability to handle customer concerns or objections.- Increase the creditability of CSC by providing practices of reading and understanding of floor plans, calculation of tiles base on the plan so that they can perform a professional approach in their own roles.- Review of quotation format, standard emails template to revert, reporting template, and so on and so forth to improve the image and professionalism of CSC.- Prepare Monthly report- Sales report, CSC Incentive, punch card to the respective department to proceed for monthly payroll and records. - Conduct staff's confirmation reviews and annual performance reviews for Group HR review purposes. Show less

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  Exaltech Sdn Bhd

  Mar 2018 - Oct 2019

  Customer Service/Sales Support Manager

  I served in The Customer Service & Sales Support department which operates on both internal and external operation manner related to products and services. Role and Responsibilities,- To review & revise SOP to improve workflow and speed up work progress.- Set KPI and plan on task enforcement and achievement. - Review the proposal template and update it with the latest info/ terms & conditions applied. - Hold meetings regularly to discuss improvement, challenges, and changes required among the interrelated departments, e.g. Marketing, Warehouse & logistics. - Host training to improve goods and services.- Check the package signed from any Marketing Channel, e.g. Exhibition, Roadshow, E-store, and Retail outlet are timely assisted by Sales Support.- Ensure sales support responds to all inquiries and complaints promptly.- Time frame set for Sales Support to check, respond and update the goods and services with customers timely.- Set a time frame for Sales Support to monitor Sales Consultant on submission of the proposal, followed by checking and notify customers promptly. - Arrange/ schedule a cost-saving route for site survey, delivery, and installation services.- Check and verified the proposal/ quotations' content prepared by the Sales Consultant.- Ensure Delivery Orders Notes and Invoices are well prepared and confirm the goods and services to be delivered. - Schedule Sales Support to assist walk-in customers into our showroom.- Evaluate and coach Sales Support the right method to approach all walk-in customers.- Guide Sales Support ways to respond to challenging cases.- Ensure sales support provides the right solution to the customer.- Enforce daily updates from Sales Support on Sales Consultant performance on-site.- Ensure Sale Consultant performs an effective site survey. Show less

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  Suhaili and Song

  Oct 2019 - Aug 2020

  Admin Account Executive

  Messrs Suhaili & Song is a legal firm that had operated for 2 decades in the field of Conveyancing related matters, such as Perfection, Sales & Purchases agreement, Love & Affection. The Firm belongs to a friend of mine, Ms. Song who is an experienced lawyer.I am temporarily assisting as Admin & Account Executive while she is short-handed. However I have no experience in Admin Account, But I am willing to learn and also able to multitask. Therefore just within 1 month right after the accountants' handovers, I manage to work independently.I am handling all accounts related matters as follow,- To manage accounts payable and receivable from Client.- Issue receipts and invoices to the Client.- To proceed payments via online or issue cheque to suppliers, and billable services of office utilities.- Monitor cash payment for the runner to proceed with conveyancing documents to certified, present, and submission.- Ensure all records of receipt and payment into the system.- Timely prepare and submit SST payable.I also assist in HR-related matter as follow,- To prepare and proceed with staffs' monthly payroll.- To submit and make payment to EPF, Socso, and Income tax.- Staff welfare - Training, Insurance, Anual Leave, Medical Leave, Birthday Celebration, Hiring so on, and so forth.- To record and update staff attendance. Show less