Pawankumar Savalikar

Experience

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  Tata Tele Services Maharashtra Limited

  Dec 2016 - May 2018

  Relationship Executive

   Demonstrated an in-depth understanding of Tata Docomo's product and service offerings, effectively utilizing this knowledge to drive upselling and cross-selling strategies, consistently meeting and exceeding sales targets. Cultivated and maintained positive relationships with customers to enhance their overall experience with Tata Docomo. Addressed customer inquiries and concerns and provided prompt resolutions to ensure customer satisfaction. Assisted customers in understanding and choosing appropriate telecom products and services. Managed day-to-day store operations, including inventory management, stock replenishment, and merchandise display. Ensured compliance with company policies and procedures. Monitored and maintained the cleanliness and organization of the store. Addressed and resolved customer complaints efficiently and effectively. Collaborated with internal teams to escalate and resolve complex issues. Show less

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  Vedaaz Milk & Organic Vegetables

  May 2019 - Jul 2019

  Intern

  As being a part of Vedaaz Organics Pvt. Ltd., I was working on several aspects like CRM, Ecommerce Listing, Social Media Marketing, Daily Creative’s among them CRM was the major part of my project. I Learnt about Planning and delivering CRM strategies in the organization with a view of retaining existing customers, increasing brand loyalty and expanding the company brand.

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  NoBrokerHood

  Jul 2020 - Apr 2021

  Key Account Manager

   I oversaw the management of important accounts in the gated community application market, creating and carrying out strategic plans to guarantee client retention, revenue growth, and satisfaction. Collaborated with internal teams, including technical support, product development, and customer service, to address client needs promptly and efficiently. Ensured alignment between client expectations and the application's capabilities, contributing to a seamless customer experience. Demonstrated an in-depth understanding of ERP systems tailored for financial account management. Kept abreast of the latest updates, features, and industry best practices to effectively position upselling options. Proactively educated clients on new plans and offers introduced by Nobroker.com, fostering awareness and facilitating informed decision-making to drive revenue growth. Successfully facilitated renewals for all accounts upon completion of subscription periods, ensuring high retention rates and continuity of services. Drive revenue growth by implementing a robust referral matrix and leveraging existing client networks to expand the customer base and increase the overall revenue portfolio.Achievements: Increased revenue from key accounts by 75% through strategic upselling and cross-selling initiatives. Negotiated and secured a multi-year contract renewal with a key client, resulting in 45% revenue growth. Implemented a proactive communication strategy, reducing client churn by 70%. Show less

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  Amazon

  May 2021 - now

  Sales Associate (SMB Account Management)

   Managed comprehensive internal and external partner communication, including crafting pitch deck proposals, overseeing partner outreach and contract management, supporting negotiations, and facilitating kick-off meetings to ensure seamless partnership transitions. Engaged with C-level decision-makers to understand their organizational objectives and align solutions to address their challenges. Developed and executed personalized approaches to cultivate relationships with enterprise clients, fostering trust and loyalty. Utilized Salesforce to meticulously track calls, opportunities, and all activities conducted with customers. Implemented detailed logging processes within the Salesforce platform to ensure comprehensive oversight and seamless follow-up. Successfully collaborated with a diverse network of sellers across IT, IT accessories, Office Products, and Electronics categories to deliver customized solutions. Negotiated pricing and established annual rate contracts to procure a wide range of items at fixed prices, ensuring inventory confirmation and cost savings for customers. Maintained long-term relationships with sellers, contributing to seamless operations and customer satisfaction. Worked closely with the category and marketing teams to design catalogues, coordinate sales events, and develop various marketing collateral. Show less