Reneesh Pavithran

Experience

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  Concentrix

  Jan 2013 - Dec 2021

  • P&L: Manage P&L of the business operations, including the development & execution of the overall business strategy.• Operations: Drive operational improvements for contact center operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.• Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.• Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.).• Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients.• Business Growth: Lead & collaborate efforts with solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies.• Compliance: Ensure compliance with all client regulatory requirements Show less

  • Deputy Manager

    Jan 2016 - Dec 2021

  • Team Lead

    Jan 2013 - Dec 2021
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  RealWear, Inc.

  Dec 2021 - Sept 2022

  Sr Support Engineer in R&D: Engineering at RealWear, Inc.

  RealWear is changing the way Real Work is done. RealWear's HMT-1, HMT-1Z1, and navigator 500 are the world's first head-mounted, voice-controlled, hands-free wearable devices. RealWear portrays the future connected industrial worker by mixing hardware, software, cloud, and artificial intelligence. Global support engineer for RealWear's augmented reality wearable Android tablet. RealWear has had successful deployments in the automotive, consumer goods, oil/gas/energy, pharmaceutical, and other industrial sectors. RealWear is intended for front-line industrial employees. Being on the front lines of customer service, hearing their stories, and participating in the first SaaS solution Hired to deal directly with customers across Europe, Asia, and the Americas. Show less

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  Telepresenz

  Nov 2022 - now

  Senior Solutions/Support Engineer