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Shiksha Rawat

Shiksha Rawat

Front Office Supervisor

Followers of Shiksha Rawat184 followers
location of Shiksha RawatAuckland, Auckland, New Zealand

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  • Timeline

  • About me

    Ex- hotelier| Accounts management | Sales professional | Customer service specialist | Talks about leadership, team management and innovation

  • Education

    • National council for hotel management and catering technology, hyderabad

      2013 - 2016
      Bachelor of Science - hospitality and catering Front office, housekeeping, food and beverage , food production A grade

      Activities and Societies: cultural committee and sport committee Completed professional development in - Front office,Housekeeping,Food and beverage, Food production, Hotel accounts, Hotel Sales

    • DAV Post Graduate College

      2012 - 2013
      Bachelor of Commerce - BCom Commerce

      Activities and Societies: Economic, business, accounting

    • Shri Guru Ram Rai Public School - India

      2011 - 2012
      Higher secondary examination Accounts, Maths, English, Business, Economics B grade

      Activities and Societies: Sports team Captain

    • Shri Guru Ram Rai Public School - India

      2009 - 2010
      Secondary certificate examination English, Hindi, Maths, Social Studies, Science A grade

      Activities and Societies: Cultural activity and outdoor games participation

    • Eastern Institute of Technology

      2019 - 2021
      Post graduate diploma in applied management level 8 Finacial accounting and Business management B

    • Indira Gandhi National Open University

      2013 - 2016
      Tourism management Business Administration and Management, General A

  • Experience

    • Oberoi Hotels & Resorts

      Jul 2016 - Aug 2018
      Front Office Supervisor

      Guest request, Handling calls and emails , Concierge, Cashiering, Forex , Group check-in and checkout, Posting bills, Preparing bills , Balancing cash or credit reports ,Logging discrepancy, Accounts handover , Upselling .

    • JSR continental

      Dec 2018 - Sept 2019
      Account and sales executive

      Banquets booking, Inventory handling, Guest feedback, Vendor handling, Petty cash, Cash handling, Cash posting, Balance Sheet.

    • Pita Pit

      Oct 2019 - Feb 2020
      Customer Service Assistant

      Order taking, Inventory, Cash handling , Handling special request

    • Sofitel

      Dec 2019 - Jul 2020
      Food And Beverage Assistant

      Cashiering, Guest handling, Complaints handling, In-room Dining orders, Amenities requisitions.

    • The Gusstop Cafe

      Jul 2020 - Apr 2021
      Chef/ Cafe coordinator

      Optimized service strategies, Maintaining customer service and food quality,Preparing meals and efficient service levels, trained new employees.

    • FIRST Security

      May 2021 - Jan 2022
      MIQ Security Coordinator

      Coordinate guest's arrivals and departures with Defense Forces and MBIE personnel andensure security guards are in every position on-premisesBrief security personnel on their daily tasks and train new security personnelAnswered phones and responded to inquiries at security desk and escalate major issuesto shift supervisors.Monitored surveillance equipment, such as CCTV cameras, to detect suspicious activity.

    • Concentrix

      Jan 2022 - Aug 2022
      Customer Service Specialist - Ikea Australia

      Order processing and payments. Coordination with transport providers and the Ikea Warehouses for the customer order delivery. Regenerating Invoice, processing refunds, cases for customer complaints.

    • Inland Revenue NZ

      Aug 2022 - Dec 2022
      Customer Service Officer

      Acknowledging customer queries on case-by-case basis.

    • Amplifon

      Feb 2023 - Mar 2023
      Customer Service Agent

      Dealing with clients with hard hearing. Checking clinic availability on system and booking appointments on nearest clinic. Taking feedback from the customer for their hearing aid appointment and if any other assistance required.

    • Auckland Transport

      Mar 2023 - now
      Customer Service Officer

      Handling customer queries for the payments, Journey and issue with the MyAT mobile application. Acknowledging customer problem and provide them solution. Creating cases for the IT issues and payments and assigning the cases to the respective departments for customer problem resolution and satisfaction.

  • Licenses & Certifications