Ryan McGonagle

Ryan McGonagle

Assistant Project Intern

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location of Ryan McGonagleQuincy, Massachusetts, United States

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  • Timeline

  • About me

    Customer Success Manager

  • Education

    • Boston College High School

      2010 - 2014
      Diploma
    • Wentworth Institute of Technology

      2014 - 2018
      Bachelor of Science - BS Mechanical Engineering
  • Experience

    • Gilbane Building Company

      Jan 2015 - Jan 2015
      Assistant Project Intern

      I was responsible for many tasks including screening new employees to the job site, collecting and organizing both dust and air monitoring data in excel, and also maintaining a Bill of Materials. Along with these responsibilities I learned how to review and process work orders as well as how to manage multiple projects at a time.

    • The Clam Box

      Jul 2016 - now
      Assistant Manager

      ▪ Service multiple guests at a time while maintaining a positive attitude.▪ Organize the work staff so that the restaurant runs smoothly. Making sure people understand their roles and how to execute them efficiently.▪ Competently deal with any issues customers or employees have.

    • Applebee's Neighborhood Grill + Bar

      Jul 2016 - May 2017
      Waiting Staff

      Server: Greet tables, make sure my guests were happy, find ways to accommodate each guests alternate order, manage multiple tables at a time.

    • Fenagh Engineering and Testing

      Jan 2017 - Apr 2017
      Co Op

      I was responsible for maintaining the lab and performing the necessary tests daily so that they could be properly reported to the correct job site. I also briefly collected samples in the field for testing and performed testing in the field.

    • Lee Kennedy Co., Inc.

      Sept 2017 - Dec 2017
      Assistant Estimator

       Coordinated with estimators for subcontractors to inquire about their bids and help them understand and acquire information about projects we were asking them to bid on. Uploaded and labeled documents in Pro-core Used On-Screen Takeoff to outline the number of doors, window, etc. on multiple projects.

    • A. Murphy Inc.

      Mar 2019 - May 2020
      Assistant Estimator
    • Capital construction

      Sept 2020 - May 2021
      • Design Consultant

        Sept 2020 - May 2021
      • Design Consultant

        Sept 2020 - May 2021
      • Design Consultant

        Sept 2020 - May 2021
    • Jaguar Land Rover

      May 2021 - Jan 2022
      Automotive Service Advisor

      - Welcomed customers to the dealership, admitted vehicle, listened to requests, and addressed concerns.• Communicated updates and advised customers on the best course of action when making decisions regarding vehicles.• Managed over forty workorders at once, collaborated with other advisors and technicians, while being attentive to deadlines.

    • TruVideo

      Jun 2022 - now
      Customer Success Manager

      Business to Business client success

  • Licenses & Certifications

    • On-Demand: Zendesk Chat for Agents, I

      Zendesk
      May 2025
      View certificate certificate
    • On-Demand: Zendesk Messaging for Agents

      Zendesk
      May 2025
      View certificate certificate
    • Zendesk Support for Agents

      Zendesk
      May 2025
      View certificate certificate
    • Onboard New Customers for Loyalty, Engagement, and Expansion

      LinkedIn
      Apr 2025
      View certificate certificate
    • Solidworks

      Wentworth Institute of Technology
      Dec 2015