Kimetto Methusellah

Experience

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  Coca-Cola Beverages Africa

  Feb 2022 - now

  As an accomplished IT Support Specialist at CCBA, I demonstrate a deep understanding of hardware and software troubleshooting, delivering comprehensive technical assistance to end users. With expertise in diagnosing and resolving complex issues, I leverage my strong problem-solving skills to ensure prompt and effective problem resolution. Staying at the forefront of technological advancements, I continuously update my knowledge of the latest technologies and industry trends to provide cutting-edge support services. By optimizing user satisfaction and enhancing the overall efficiency of the IT support team, I play a pivotal role in driving the growth and success of CCBA's IT infrastructure. Show less As an IT support intern at CCBA, I provided technical assistance to end users on a variety of issues related to hardware and software. My responsibilities included troubleshooting and resolving technical problems, answering user questions, and assisting with the installation and configuration of new equipment. I gained valuable experience using tools such as remote access software and ticketing systems to track and resolve support requests. I also contributed to the overall efficiency of the IT support team by streamlining processes and implementing new solutions to improve user satisfaction. Overall, my internship at CCBA allowed me to develop my technical skills and expand my knowledge of the IT field. Show less

  • Information Technology Support Engineer

    Sept 2022 - now

  • Information Technology Support Engineer

    Feb 2022 - Aug 2022