Zlatko Herceg, MBA

Zlatko Herceg, MBA

Service advisor

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  • Timeline

  • About me

    Senior Technical Manager at AutoWallis Distribution / Wallis Adria d.o.o. Jaguar Land Rover Distributor Adria Region & Hungary

  • Education

    • Jaguar Land Rover

      2019 - 2019
      L4 Master Technician Atomotive
    • COTRUGLI Business School

      2019 - 2021
      Master of Business Administration, EMBA Business Administration and Management, General EMBA

      EMBA_MCCLX/2021

    • Zagreb University of Applied Sciences

      -
      B.Sc.Eng. Mech. Mechanical Design Engineering
  • Experience

    • Jaguar Croatia

      Jan 2001 - Jan 2006
      Service advisor
    • Hyundai Auto Zagreb

      Jul 2006 - Sept 2010
      Service & Training Manager

      07/2006-01/2008 Workshop Manager: dealing with the daily organization of the workshop, customer care, DMS, control of procurement of parts for our store, technical support in the workshop, quality control, developing work, and sales plan, monitoring the implementation of the plan and other in responsibility.01/2008.-03/2009. Warranty & Homologation Manager: monitoring dealer claim process, approval of expensive repairs, process dealers claim to the factory, chargeback to the dealer, technical support, project management: extended warranty, project management: warranty of gas installations /LPG/ and data analysis. Vehicle Homologation process.03/2009.-09/2010. Service & Training Manager: Making an annual Training plan, Technical training according to H-STEP, administration training according to H-SAP, New Model Training, Warranty training, Sales training, design and plan of service actions (winter, spring, summer, old models..etc.), control of the service dealer network in terms of load capacity services, brand standards, technical standards; taking care about product quality control and reporting to manufacturers of deficiencies with the proposed remediation of the problem, Survey of the state and business in order to advise the dealer to improve operations..... Show less

    • Auto Balkan Asistance d.o.o.

      Jan 2007 - Nov 2010
      Managing Director

      Representing companies and projects that are on offer. Active negotiation and adaptation services to the user. Business organization and division of tasks in accordance with the organizational structure and staff.Market research.Designing products and services. Arranging conditions and methods of service delivery. Maintaining the quality of education for the sake of sales and project implementation.Cost control and cost-effectiveness of enterprise projects.

    • SD-officium bonum d.o.o.

      Jul 2008 - Jul 2010
      Sales Director

      SD-OB d.o.o.

    • Irisbus Iveco Croatia

      Oct 2010 - Oct 2011
      Aftersales Manager

      -daily organization of the workshop-technical support in the workshop-quality control-monitoring of warranty process-technical training for network-management staff in the after-sales department-ecology-Safety at Work-cost control-performance control of theAS department

    • Grand Auto d.o.o. Jaguar Land Rover & Infiniti Importer

      Oct 2011 - Oct 2012
      Deputy Manager, Aftersales

      Jaguar Land Rover & Infiniti Importer for Croatia, Bosnia, and Serbia.

    • Hyundai Auto Zagreb

      Mar 2014 - Apr 2015
      Training & Homologation Manager
    • Rimac Automobili d.o.o.

      May 2015 - Aug 2016
      Homologation Specialist
    • Wallis Adria d.o.o. Jaguar Land Rover Distributor Adria Region

      Sept 2016 - May 2022
      Regional Technical Manager/Technical Support
    • WAE Ltd - Wallis Automotive Europe / Wallis Adria d.o.o.

      Jun 2022 - now
      Senior Technical Manager
  • Licenses & Certifications

    • ISO 9001:2015 Internal Auditor

      Bureau Veritas
      May 2016
    • Certified Trainer - Hyundai Motor Group University

      Hyundai Motor Company
      Nov 2014
    • Wasserheizgerate Thermo 230/300/350, NGW300, Klimaanlage Aerosphere

      Spheros Europa GmbH
      Jun 2011
    • Hyundai Technical Service Training, Advanced TTT Course

      Hyundai Motor Company
      Jun 2009
      View certificate certificate
    • What's My Coaching Style

      GCT Services
      Jun 2009
    • The New XJ -Technical Introduction

      Jaguar Land Rover
      Mar 2003
    • Hyundai Technical Service Training, System Diagnostic Training

      Hyundai Motor Company
      Apr 2010
      View certificate certificate
    • Hyundai Technical Service Training Course, Engine & Electrical System Diagnostic

      Hyundai Motor Company
      Apr 2009
      View certificate certificate