Zlatko Herceg, MBA

Experience

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  Jaguar Croatia

  Jan 2001 - Jan 2006

  Service advisor
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  Hyundai Auto Zagreb

  Jul 2006 - Sept 2010

  Service & Training Manager

  07/2006-01/2008 Workshop Manager: dealing with the daily organization of the workshop, customer care, DMS, control of procurement of parts for our store, technical support in the workshop, quality control, developing work, and sales plan, monitoring the implementation of the plan and other in responsibility.01/2008.-03/2009. Warranty & Homologation Manager: monitoring dealer claim process, approval of expensive repairs, process dealers claim to the factory, chargeback to the dealer, technical support, project management: extended warranty, project management: warranty of gas installations /LPG/ and data analysis. Vehicle Homologation process.03/2009.-09/2010. Service & Training Manager: Making an annual Training plan, Technical training according to H-STEP, administration training according to H-SAP, New Model Training, Warranty training, Sales training, design and plan of service actions (winter, spring, summer, old models..etc.), control of the service dealer network in terms of load capacity services, brand standards, technical standards; taking care about product quality control and reporting to manufacturers of deficiencies with the proposed remediation of the problem, Survey of the state and business in order to advise the dealer to improve operations..... Show less

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  Auto Balkan Asistance d.o.o.

  Jan 2007 - Nov 2010

  Managing Director

  Representing companies and projects that are on offer. Active negotiation and adaptation services to the user. Business organization and division of tasks in accordance with the organizational structure and staff.Market research.Designing products and services. Arranging conditions and methods of service delivery. Maintaining the quality of education for the sake of sales and project implementation.Cost control and cost-effectiveness of enterprise projects.

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  SD-officium bonum d.o.o.

  Jul 2008 - Jul 2010

  Sales Director

  SD-OB d.o.o.

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  Irisbus Iveco Croatia

  Oct 2010 - Oct 2011

  Aftersales Manager

  -daily organization of the workshop-technical support in the workshop-quality control-monitoring of warranty process-technical training for network-management staff in the after-sales department-ecology-Safety at Work-cost control-performance control of theAS department

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  Grand Auto d.o.o. Jaguar Land Rover & Infiniti Importer

  Oct 2011 - Oct 2012

  Deputy Manager, Aftersales

  Jaguar Land Rover & Infiniti Importer for Croatia, Bosnia, and Serbia.

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  Hyundai Auto Zagreb

  Mar 2014 - Apr 2015

  Training & Homologation Manager
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  Rimac Automobili d.o.o.

  May 2015 - Aug 2016

  Homologation Specialist
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  Wallis Adria d.o.o. Jaguar Land Rover Distributor Adria Region

  Sept 2016 - May 2022

  Regional Technical Manager/Technical Support
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  WAE Ltd - Wallis Automotive Europe / Wallis Adria d.o.o.

  Jun 2022 - now

  Senior Technical Manager