Idham Zainal

Experience

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  WINCOR NIXDORF LTD

  Jul 2013 - Feb 2015

  Global Product Executive

  Championed product adoption and client engagement in emerging SEA markets. Oversaw product lifecycle for ProCash ATM and HighPrint, aligning with market and customer demands.Core responsibilities:- Product adoption strategies- Client engagement- Product pilot launches- Promotional strategies- Product lifecycle management- Market & customer demand analysis- Cross-functional team collaboration- Client issue resolution

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  Rokt

  Feb 2015 - Jan 2024

  Oversaw JAPAC operations, driving market growth across Japan and APAC. and sales engagement across Europe, Australia and New Zealand. Set up Centre of Excellence, managing a global team of 6 on product advancement and customer satisfaction.Core responsibilities:- Market growth strategies- Go-to-market strategies- Product offering strategies- Sales engagement- Product strategies & advancement- Client needs analysis- Product implementation & enhancements- Product operations- Data privacy laws & standards compliance- Continuous process improvements- Team leadership- Team upskilling & cross-skillingAchievements:- Accelerated market growth within Japan market, achieving 400% increase in transactions- Enforced compliance with Japan’s data privacy laws (APPI) by spearheading cross-departmental alignment on privacy standards- Established Product Operations team, reducing go-to-market time by 80% and improving cross-functional collaboration- Reduced product testing time by 80% and reached 100% reliability in outcomes by developing internal testing tool, used daily by ~500 employees Show less Pioneered Operations function, heading team of 6 in onboarding and product integrations for clients across EMEA and North America. Strategised go-to-market strategies to penetrate into new markets, playing a pivotal role in anchoring the United States and largest revenue-generating market for Rokt.Core responsibilities:- Market growth & penetration strategies- Go-to-market strategies- Product offering strategies- Product integrations- Client onboarding- Market & industry analysis- Competitor activity analysis- Target customer segmentation- Product enhancement & refinement- GDPR & CCPA regulatory compliance- Client needs analysis- Executive client stakeholder engagement- Cross-functional team collaboration- Team leadershipAchievements:- Boosted client acquisition by 80% by standardising Rokt widget UX for commerce client launches- Anchored United States as biggest market for Rokt, contributing to 75% of overall revenue by proactively initiating growth strategies and initiatives- Achieved million-dollars of weekly revenue targets by devising go-to-market (GTM) launch process, elevating team performance by 200% and shortening time-to-market by 80%. Show less Supported Global Account Management team in maintaining high system availability and performance for global advertisers through system health monitoring and quality assurance.Core responsibilities:- Operational support- System health & performance monitoring- System quality assurance- Client engagement- Technical integrations- Performance issues troubleshooting- Client issue resolutionAchievements:- Accelerated client onboarding by 200% by partnering with the Head of Operations in devising strategic framework to enable tag integration. - Advanced new product and feature adoption through creation and dissemination of compelling documentation and training sessions Show less

  • Senior Manager, Operations

    Jan 2019 - Jan 2024

  • Manager, Operations

    Nov 2017 - Jan 2019

  • Specialist, Operations

    Feb 2016 - Nov 2017

  • Executive, Operations

    Feb 2015 - Feb 2016
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  Open Government Products

  Aug 2024 - now

  Product Operations (HealthCare) Lead