Experience

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  Grupo gesfor - colombia/chile

  Feb 2007 - May 2009

  Programador senior

  - Designed and developed loan applications for BBVA, focusing on enhancing existing COBOL functionalities.- Delegated development tasks to team members, ensuring on-time project delivery.- Key Achievement: Improved key banking applications, increasing efficiency and functionality within the BBVA system.

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  Novatec solutions ltda

  May 2009 - Jan 2012

  Functional analyst

  Worked with BBVA, leading meetings to define project scope and respond to RFPs. Focused on creating space for stakeholders to align expectations clearly from the start.Prepared detailed management reports, identified potential obstacles early, and proposed solutions to prevent schedule impacts. Strengthened communication skills to ensure team alignment and project fluidity.

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  Citi

  Feb 2012 - Sept 2020

  Led the SWIFT payment mandate enhancement program for LATAM, managing timelines and coordinating regional stakeholders. I applied a conscious leadership approach, encouraging clear communication and effective collaboration among diverse teams, which helped overcome delays without major impacts.My ability to maintain a clear vision and communicate it effectively to senior leadership was key to maintaining smooth workflow. Led process automation for LATAM, transforming manual operations into SharePoint-based solutions. I promoted a culture of continuous improvement, always looking for ways to simplify and optimize reporting processes for senior management.Developed and presented a monthly “First Time Right” (FTR) indicator to business line leaders in technology, helping to identify best project management practices and improve operational efficiency. Main technology contact for Corporate Cards LATAM, managing project kick-offs and third-party coordination. I fostered a collaborative and transparent work environment, encouraging trust among teams.Performed risk analyses for key projects, developing mitigation plans and controls. Also led “Lessons Learned” sessions after each release, promoting a culture of continuous learning.

  • Program Manager

    Jun 2020 - Sept 2020

  • Regional Risk & Controls Governance/PMO

    Apr 2018 - May 2020

  • Senior Business Analyst

    Feb 2012 - Apr 2018
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  Waffles and more chile

  Sept 2020 - Aug 2021

  Business owner en waffles and more - chile

  Co-founded and operated a food business during the COVID-19 pandemic, leading a team of 4. This challenge helped me develop key skills in negotiation, team management, and decision-making under pressure, while adapting to a context of uncertainty.I cultivated a conscious and empathetic approach with my team, prioritizing well-being and effective communication. My focus on authenticity and customer care made our waffle shop one of the most beloved in Santiago.

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  Citi

  Aug 2021 - Nov 2023

  Project manager group lead

  Led a team of 4 within the Commercial Cards area for LATAM, managing not only highly complex projects but also the human potential behind each initiative. Coordinated the regional project portfolio (15–20 projects per release, with four annual releases), ensuring deliverables aligned with strategic timelines and goals.Oversaw budgets and resource allocation for a multicultural team of over 40 people across 11 countries, fostering clear, empathetic, and results-oriented communication.Major achievement: Created a work environment where active listening, assertive communication, and conscious leadership not only supported organizational goals but also made each person feel like an essential part of the team. Show less

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  Nicolas quesada life coach

  Nov 2023 - now

  Certified life coach | specialized in self-knowledge and well-being

  As a Life Coach, I accompany people in their process of self-awareness, emotional intelligence development, and connection with their authenticity. Through my program Happymente Coaching, I have created my own methodology that drives comprehensive growth, strengthening personal and emotional skills essential for more conscious and authentic personal leadership.Key accomplishments and focus areas:- Supporting the exploration of the "Who am I today" and the projection of the "Who do I want to become," promoting sustainable personal evolution processes.- Identification and transformation of limiting beliefs that interfere with individual and professional development.- Strengthening positive inner dialogue and emotional management strategies to improve performance and interpersonal relationships.- Promoting self-love, authenticity, and commitment to personal development as pillars for more human and resilient individuals and leaders. Show less