Experience

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  Jp morgan india pvt. limited

  Jun 2011 - Sept 2014

  Reconciliation specialist

  Teller Cash-STP/ITR); Worked in a team of 17 team members for operational activitiesResearched the teller’s outage and processing Debit & Credit respectively to clear the entry from Teller Cash GL Ensured continuous interaction with the bank mangers and different LOB’s to tackle problem Attached the wide-ranging screen shots with the outage in form Allocated work and smoothly managing queues thereby ensuring fair allotment of work among team members & proper management of urgent escalations on priorityProvided frequent process improvement ideas Trained new joiners for the process & measuring their performance level through statistical toolsProcessed money for various US based retail commercial branchesMotivating and coordinating with the team Conceptualized and presented several presentations for entire team of 33 membersServed as key member of different committees and project management initiativesProcessed large dollar Deposits and incomplete transaction for Business customers. Show less

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  Oracle india private limited, bangalore, karnataka.

  Sept 2014 - Jan 2017

  Business analyst(organizational representative)

  SKILL SET Operations ManagementOverseeing operations of the organization, implementing plans and managing human/financial & physical resourcesMaintaining high discipline and breaking adherence, coordinating with team members and managers for cross innovative suggestions; ensuring coordination in communication; efficient management of quality & quantity targets & situationsClient ServicingManaging customer centric operations & ensuring their satisfaction by achieving delivery & service quality normsAttending to clients’ complaints and undertaking steps for effectively resolving the issues; interacting with the customers to gather their feedback regarding the product satisfactionProcess Enhancement Reviewing existing processes and initiating measures for enhancing efficiency as well as productivityMapping business requirements for process enhancements & translating these requirements into functional specificationsTraining & Development Experience into training needs and designing or streamlining processes to ensure smooth functioning of operationsImlemented training sessions to various employees in coordination with the various department heads and ensuring personal & organizational efficiency; Ensuring timely and satisfactory OMM Administration (registration review, qualification, approve/decline, notification, assignment, tracking) in the OMM Manager’s multi-country territory Primary resource in assigned territory for OMM and PRM-related strategic and tactical issues and objectivesEnsuring Oracle’s OMM strategy is promoted, understood, and supported throughout territoryManaging relationships with (and maintain regular communication with) various levels of Oracle A&C and Direct Sales Staff in respective territoryEnsuring compliance with Oracle’s business practices and policiesServing as a liaison throughout territory between Oracle Regional A&C, WW A&C, and Regional Sales Show less

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  Infosys bpm

  Feb 2017 - Feb 2023

  Process lead

  Working as a Project Manager-PMO with client, managing multiple projects called CAT (Corrective Action Tasks) with different deadlines simultaneously  Developing project baselines; monitoring & controlling projects with respect to cost, resource deployment, time overruns and quality compliance for ensuring its satisfactory execution  Defining clear roadmap for CAP transition, knowledge transfer (KT) segregation of task among assigned team members for timely completion of the milestones using Microsoft Project Plan and Requirement Document  Mapping client’s requirements and providing them best solutions involving evaluation & definition of scope of project & finalization of project requirements  Collaborating with business & multiple tech teams to understand the business issue & convert that to technical requirements  Managing projects involving resource planning, estimations, team building and delivery in the stipulated budget while ensuring customer interest & requirements  Administering all phases of project life cycle inclusive of scoping, development, integration, deployment, testing, maintenance and production support  Ensuring SLAs for the processes are met as agreed upon with the client, developing action plans, implementing changes while managing process compliance with business rules & regulatory directives  Presenting weekly governance status to internal & external stakeholders (client) and discussing any open issues/risks  Identifying areas of risks in the process and coordinating with the Risk Management Team to ensure that effective controls are in place  Arranging training sessions for various employees in coordination with the various department heads and ensuring personal & organizational efficiency  Providing solutions with the highest quality while meeting different CAT milestones, Show less

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  Siemens technology and services private limited

  Dec 2022 - now

  Project management consultant

  - Working as a project manager delivering Project Transitions, IT tool implementations and providing project management support on simple, moderate, and complex projects for Siemens partners. - Having exposure to end-to-end coordination and management of projects, change management, process management and stakeholder management. - Experience in project reporting, managing project timeline and budgets of medium complexity.- Good understanding of all the project management knowledge areas and have demonstrated these in projects handled. - Ability to deal and communicate effectively with complex organizational environments that may at times be ambivalent or political. - Excellent team player: ability to work with virtual and global cross functional organizations, but ability to work independently on different topics proactively Show less