Alvaro Núñez, PMP®, MSc, ITIL4®

Experience

• 

  Huawei

  Apr 2007 - Nov 2009

  Responsible for the planning, design, technical management and post-sales support of implementation projects of VAS platforms (SMSC, AAA, VMS, CRBT, IN) in mobile operators in Peru.• Successful management and implementation of the Telmex CDMA450 (SMSC / AAA / OCS) and Voicemail Fixed and Mobile Migration projects for Telefónica del Perú.• He managed to assume the technical leadership of the area thanks to fast learning skills and, given the annual performance evaluation, he was named Maintenance Leader after the first year. Show less

  • Application&Software Engineer

    Aug 2008 - Nov 2009

  • Access & Core Network Trainee

    Apr 2007 - Jul 2008
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  Symsoft

  Nov 2009 - May 2015

  Responsible for Project Management of Implementation of Charging, Messaging and VAS Solutions for Mobile Operators in Peru and Chile. In charge of ensuring the success of the projects in terms of scope, time, cost and quality. Responsible for managing key stakeholders inside and outside the organization from the pre-sales phase of projects to the final acceptance and transfer to operations.• Recognition of the Sales Cluster Americas as the most cost efficient organization in 2015• Successful implementation of projects with sales amounts between $ 500k - $ 1MM in Peru and Chile. Show less Implementation and technical project management of Charging and Messaging solution implementation projects. Responsible for configuration of servers, network equipment and applications. Additionally, responsible for the support of 1st and 2nd line of Messaging and Voice, SMS and Data Charging Platforms for Mobile Operator in Peru.• He managed to assume the management of all projects in Peru and 80% of Support N1 / N2 minimizing the intervention of personnel in Europe, obtaining a cost reduction of 70% for each man-hour. Show less

  • Senior Project Manager

    Nov 2011 - May 2015

  • Support Engineer & Technical Project Manager

    Nov 2009 - Oct 2011
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  GMC SOFT | Innovación en soluciones de software

  Jun 2015 - Nov 2019

  In charge of defining the plan and strategic objectives for business growth. Responsible for establishing the plans and budgets of the Commercial, Marketing, Operations and Innovation & Development Departments. Also, review and control financial statements and budget execution to report results in the Quarterly Directories.• Obtaining new clients in the sectors of Telecommunications and Banking, which accounted for 10% of annual revenue.• Obtaining the Award of Non-Reimbursable Resources from the National Innovation Program for Competitiveness and Productivity of the Ministry of Production (Innovate Peru).• Implementation of the CRM that was replicated to the other companies in the group. Show less Responsible for establishing and controlling the operating budget. Likewise, to develop, establish and direct the execution of the operation policies, processes and controls promoting communication to maximize the results of the Development, Engineering, Support and Parameterization teams.• Implementation of the ISMS to obtain the ISO27001 Certification• Recognition for the implementation of the most innovative project of the year 2017 (Mobile Service Testing)• Gross Profit between 58% and 62% in projects with Mobile Operators in Perú and México.• Management of the team who created the company's software products which generates 80% of sales. Show less

  • Country Manager Perú & México

    Jul 2017 - Nov 2019

  • Operations Manager

    Jun 2015 - Jun 2017
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  Ericsson

  Nov 2019 - now

  Service Delivery Manager

  In charge of multi-domain Customer Support business (Transmission, Charging, Billing, Mediation) for a telecom operator in Perú. Responsible for achieving the margins while directing operations to stay on budget and establish a long term relationship with customer.