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Sumesh V V

Sumesh V V

Customer Support Engineer

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location of Sumesh V VBengaluru, Karnataka, India

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  • Timeline

  • About me

    Sr. Manager - Technology at FIS

  • Education

    • MPTK Kalliassery

      2000 - 2003
      3 year Diploma in Computer hardware Maintenance Computer 80%

    • Karnataka State Open University, Mysore

      2009 - 2011
      Bachelor of Science - BS Information Technology 68%

  • Experience

    • HCL Infosystems Ltd.

      May 2003 - Mar 2008
      Customer Support Engineer

    • Wipro Limited

      Apr 2008 - Oct 2019

      • Lead Consultant

        Jun 2019 - Oct 2019

      • Lead Consultant

        Jun 2015 - Jun 2019

      • Technical Specialist

        Jun 2010 - Jun 2015

      • Sr.Engineer (ServerManagement)

        Apr 2008 - Jun 2010

    • FIS

      Oct 2019 - now
      Sr. Manager - Technology

      People management. Leading a group of senior resources who handling major incidents and escalations, leading project team members and converged infrastructure team. Agile product owner for Server support team, manages wintel, virtualization environment, working with application teams and other compute teams on major incidents and activities. Handling change issues across all platforms, managing escalations, critical incidents, projects, RCAs, problem management, working with automation team.

  • Licenses & Certifications

    • ITIL v3 Foundation

    • CSA

      HP

    • DevOps Institute Cert Prep: SRE Foundation (SRE)

      LinkedIn
      Jun 2023
      View certificate certificate

    • Azure az 100

      Microsoft

    • MCP

      Microsoft

    • MCITP

      Microsoft

    • MCSE

      Microsoft