Arun E

Experience

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  Ocwen Financial Corporation - US

  Mar 2014 - Nov 2016

  Specialist

  Analyzing and submitting the claims on Expenses & interest and make sure that Supplements are being submitted in timely manner.Also, make sure that the UPB & Interest and other Expenses are being submitted accurately in the initial claim (PART A & B)Identify any missed expenses or over claimed expenses and make sure under claimed expenses are claimed and initiate refund for over claimed expensesEnsure that the quality feedbacks are sent to the agents and publish the quality reports in a monthly basisMaintaining FHA & VA daily expense report as well as Loss Prevention reports and publish it monthly to the managementWorked as Title Examiner- Used public records to research titles for various client reasons usually to establish status of ownership and chain of title-FloridaProficient in use of Nitro OnlineLocated and analyzed applicable instruments including Deeds, Deed of Trust, and tax assessments and Easements and CC&RArranging weekly team meetings in regards to focusing on quality for the team members and also implementing new initiatives.Resolving team member's queries and floor supportTesting Proven Claims time to time and identifying bugs and Reporting the same. Show less

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  Swiggy

  May 2017 - Jul 2019

  Quality Specialist-Catalog

  Worked as Catalog Quality Specialist, in Catalog team or Swiggy.Checking for the restaurant menu & making sure of the items, descriptions are as per standard operating procedure.Coordinating with vendor management team to onboard the restaurants within the SLA's.Updating the menu, offers, image tagging etc. as per the client’s requirement.Checking the restaurant documents & details later forwarding the certified restaurant to the concerned department to make the restaurant live on platform Show less

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  Xiaomi India

  Aug 2021 - Jun 2023

  Quality Analyst

  Experienced professional skilled in auditing social media interactions to meet KPIs, deliver quality customer support, and provide valuable feedback. Proficient in technical and non-technical query resolution, calibration management, quality reviews, sentiment analysis, competitor analysis, and product testing. Committed to enhancing QA practices, identifying trends, and ensuring customer satisfaction. Seeking opportunities to contribute to a dynamic team and drive success.