Sandra Yano Egami

Experience

• 

  IBM

  Dec 2008 - Sept 2021

  • Network Administration Tasks for the Network Management Environment or Network Operations Center (NOC) used to manage the clients' networks. • For a network management environment, perform the installation, implementation, customization and operation of the environment. This includes the activation of tools, asset recording, testing of management systems/appliances in reaching network devices. • Coordinate the recovery from outages. • Analyze and assess performance enhancements and recommend performance tuning and optimization actions. • Understand the escalation process and appropriate trigger events. • Work with client site Network Services Specialists to integrate new devices or accommodate changes following established change management procedures. Show less

  • Network Support Team Leader

    Jul 2021 - Sept 2021

  • Network Support Specialist

    Oct 2018 - Jun 2021

  • System Specialist Support

    Jan 2017 - Oct 2018

  • Dispatcher Associate (GDF) / Shift Leader

    Jan 2015 - Dec 2016

  • Server System Operations

    Dec 2008 - Dec 2014
• 

  Kyndryl

  Sept 2021 - now

  Network Support Team Leader