Emma Magalski

Experience

• 

  Mackinac Island Carriage Tours

  Jun 2014 - Aug 2015

  Tour Driver

  - Seasonal Position- Groomed and harnessed draft horse team.- Drove horse drawn carriage with team of two or three horses.- Gave narrated tour to 5 to 35 people.

• 

  Western Michigan University

  Jan 2016 - Apr 2018

  - Created and distributed monthly newsletter.- Created and distributed email marketing communications.- Organized and coordinated usher volunteers.- Created and managed audience engagement events.- Created and distributed programs for each show running through our season. -Provided accurate sales and attentive customer service using CRM system Tessitura.- Ensured deposits were accurate and secure; monitored and maintained ticketing system Tessitura Software. - Supervised front-of-house and events taking place in multi-venue facility.- Directed crew of 8 to 12 volunteers and assistant house managers.- Resolved patron issues while upholding theatre policies.- Managed opening night receptions.

  • Arts Management Assistant

    Sept 2016 - Apr 2018

  • Box Office Associate

    Jan 2016 - Apr 2018

  • Front of House Manager

    Jan 2016 - Apr 2018
• 

  Xanterra Parks & Resorts

  May 2016 - Sept 2019

  Stagecoach Driver/Wrangler

  - Seasonal Position- Maintened barn and fed horses.- Groomed and harnessed teams, as well as saddling horses.- Took tourist groups on guiding horseback tours through backcountry.- Drove horse drawn stagecoaches and wagons.- Gave narrated tour up to 28 people

• 

  Food Dance

  Dec 2017 - Jul 2018

  Server Assistant

  - Assists servers in their tasks. - Greets guests and serves water as they are seated. - Removes soiled dishes from table, brings to dish washing area. - Sets tables with silverware, glassware and menus.- Polishes silverware and rolls silverware. - Completes set up and teardown of dining events as assigned.

• 

  Cracker Barrel

  Aug 2018 - Mar 2019

  Server

  - Greet guests quickly and explain specials and answer questions about the menu. - Takes drink and food orders according to spot seating.- Deliver food and drinks accurately and efficiently to guests. - Removes soiled dishes from the table, brings to dishwashing area. - Sets tables with silverware, glassware, and menus. - Rolls silverware throughout the shift and at the end. - Completes side-work throughout the shift and at the end of shift, including cleaning kitchen, tables, and taking care of the food in the server line. - Keep up a positive and welcoming attitude throughout the shift. কম দেখুন

• 

  Clubroom at The Clyde Theatre

  Nov 2019 - Feb 2022

  - Greet guests quickly, explaining specials, and answer questions about the menu.- Take drink and food orders according to spot seating.- Enter food & drink order through Aloha POS, as well as cash out guests through Aloha POS. - Deliver food and drinks accurately and efficiently to guests.- Remove soiled dishes from tables and bring to the dish area.- Compete side work throughout shift and at the end of shit, including organizing stock areas, cleaning tables, and rolling silverware.- Hold bartenders and servers accountable for all side-work.- Open the restaurant by unlocking doors, turning on phones and setting up three separate cash drawers.- Answer carry-out/delivery phone and accurately input orders, as well as cashing guests out. Coordinate daytime floor shifts.- Reconcile server and bartender checkouts.- Handle guests complaints or questions as they arise.- Train new servers of proper rules & regulations based on company standards.- Fill in the roles of host, bartender or manager as well as serving, when needed based on needs of the restaurant. কম দেখুন -Greet guests quickly, explaining specials, and answer questions about the menu.- Take drink and food orders according to spot seating. - Enter food & drink order through Aloha POS, as well as cash out guests through Aloha POS. - Deliver food and drinks accurately and efficiently to guests.- Remove soiled dishes from tables and bring to the dish area.- Compete side work throughout shift and at the end of shit, including organizing stock areas, cleaning tables, and rolling silverware.- Answer carry out/delivery phone and accurately input orders, as well as cashing guests out. কম দেখুন

  • Lead Server

    Jan 2021 - Feb 2022

  • Server

    Nov 2019 - Jan 2021
• 

  The Clyde Theatre

  Nov 2019 - now

  - Supervises, assists & supports customer service associates, box office staff, and supervisors in any of their job functions- Opens and/or closes customer service department & box office- Balances and reconciles customer service & box office cash drawers & closing paperwork, daily deposit, and safe- Oversees and coordinates the box office during events- Demonstrates superior customer service skills – in person, over the phones, and electronically; responds promptly to internal and external needs and requests; able to work independently and handle most customer service & box office questions without assistance- Exhibits proper interdepartmental communication and organization- Helps to keep an accurate and timely flow of venue information both inter-departmentally, and to the general public- Facilitates open communication with the staff and fosters a positive team environment within the department- Implements policies and procedures for customer service & box office operations and staff; provides periodic feedback regarding policies and procedures- Assists in all aspects of leading staff including hiring, training, scheduling, and payroll functions- Assists in processing ticket orders, complimentary ticket requests, exchanges, and refunds- Completes and distributes accurate departmental reports as required- Assists in building and maintaining events using the Etix ticketing system and Toast Reservations কম দেখুন - Sell tickets through Etix software, while ensuring accurate sales.- Answer phone calls and emails about the venue and show information.- Direct phone calls and emails to correct staff for the best guest experience. - Scan tickets and welcome guests at entry. - Work with security guards for safe entry into the building. - Serve as an usher to ensure guest proper seating. - Receive packages and deliveries and ensure they are given to correct staff.- Run paid coat check for venue guests. কম দেখুন

  • Assistant Box Office & Concierge Manager

    Feb 2022 - now

  • Box Office Associate

    Nov 2019 - Feb 2022