Kyle G.

Experience

• 

  Old Navy

  Aug 2011 - Sept 2014

  I successfully reconstructed “Sign to Sell” and “Mark to Move” Team. I continuously Trained and developed sale associates within store. I also Contributed to decreasing markdown percentage by 10 percent in 2012 by re-launching the clearance standards to the company guidelines. Some duties included ,Displaying and posting price signage throughout store, marketing for sale events, repositioned and posted clearance markdown signage. I was the top seller on the Store sales team . I was team lead and helped to train and develop sales associates within store. I Increased guest service scores within the store, through Suggestive selling and clientelling.

  • Pricing Specialist Supervisor

    Sept 2013 - Sept 2014

  • Sales Assoicate Lead

    Aug 2011 - Sept 2013
• 

  Omni Hotels & Resorts

  Sept 2014 - Nov 2015

  I Communicated & collaborated with engineering, housekeeping, and Food & Beverage departments to ensure consistent unique guest experiences. I also Successfully contributed to the front office medallia overall score of front desk/ arrival/ departure considerably. I continuously Controlled group room reservations: blocking groups, honoring room preference requests, and maintaining Select Guest Rewards Program Loyalty satisfaction.

  • Front Office Rooms Controller

    Jan 2015 - Nov 2015

  • Front Desk Representative

    Sept 2014 - Jan 2015
• 

  Aimbridge Hospitality

  May 2016 - Mar 2017

  I Successfully increased overall Front Office Medallia/ Heartbeat Scores to the top 10 percentile. Lead my front office team to achieve guest loyalty through consistent guest service. Developed and led the front office team to push and contribute to increasing Loyalty RewardsProgram quarterly enrollments to over 90 percent; resulting in earning a rebate on monthly franchising fee. Successfully trained and lead Front Office staff in providing excellent guest service and customer satisfaction. Crosstrained in an internship in the food and beverage department of the hotel where I was a front office supervisor. Became operations supervisor after internship was completed in the front office and food and beverage department’s. Contributed to increasing overall guest service in the front office and Food and beverage departments.

  • Front Office Supervisor

    Nov 2015 - Mar 2017

  • Food And Beverage Supervisor

    May 2016 - Aug 2016
• 

  Omni Hotels & Resorts

  Mar 2017 - Jul 2018

  • Assistant Front Office Manager

    Dec 2017 - Jul 2018

  • Overnight Hotel Manager

    Mar 2017 - Dec 2017
• 

  Thind Management

  Jul 2018 - Sept 2020

  • Interim General Manager

    Sept 2019 - Sept 2020

  • Task Force General Manager

    Jul 2019 - Sept 2019

  • Assistant General Manager

    Feb 2019 - Sept 2019

  • Front Office Manager

    Jul 2018 - Feb 2019
• 

  Rise Association Management Group

  Sept 2020 - Sept 2021

  General Manager - Portfolio

  Managed High-Rise, Mid-Rise, and Garden-Style Condominium Properties throughout the Houston Metropolitan area. Managed the associations within these properties. I successfully maintained a portfolio of 11 different condominium associations. Communicated working relationships with homeowners and board members to maintain the maintenance of the properties’ facilities and complete numerous major capital projects within these communities throughout the Houston Metropolitan area.

• 

  Crescent Hotels & Resorts

  Sept 2021 - Feb 2023

  Director Of Operations
• 

  FirstService Residential

  Feb 2023 - now

  • General Manager

    Jun 2024 - now

  • Assistant General Manager

    Feb 2023 - Jun 2024