Miko Centeno

Experience

• 

  Sylvan Learning

  Sept 2012 - May 2013

  Puller

  • Prepare items each work shift for the instructors• Help bosses and supervisors with specific tasks• Office work: Make copies, type and print documents, gather supplies, answer phone calls, etc• Interact with children and parents• Help open and close office

• 

  Food Bank of Contra Costa and Solano

  Oct 2012 - Mar 2013

  Student Volunteer

  • Complete certain tasks given by supervisor• Work with other volunteers• Pack up trucks and boxes• Organize and maintain the warehouse • Interact with visitors and donations

• 

  Spartan Shops Inc

  Jan 2014 - May 2016

  Lead 1

  • Basic food service such as cooking, keeping a clean and sanitary work area, serving food, opening and closing unit, etc.• Customer service such as keeping the customer happy, while solving any issues in a timely manner that keeps all parties satisfied and content• Uphold and implement standards of Spartan Shops including safety and food handling requirements• Be able to work as a team, be punctual and reliable, and be able to multi-task in a fast paced environment

• 

  Aviation Port Services

  May 2015 - Jan 2020

  • Responsible for maintaining a SAFE and SECURE ramp environment at all times• Ensure compliance of all safety procedures as designated by the Air Carrier, Station, and other entities• Lead day to day operations of the ramp to meet on time performance goals for customer/airlines.• Oversee employee scheduling and staff development• Ensure outstanding operational performance through effective management of ramp.• Review operational performance and identify, implement improvements into practice.• Interaction with various companies and entities to ensure proper cohesion during and after the operations• Management of all departments and resources to ensure successful daily operations Show less • Acts as a local liaison for Safety Training and Quality Control by reporting to Corporate STQ and the Station Manager.• Supports the Station Manager in regards to the coordination of Safety, Training and Quality Control• Conduct safety inspections and create incident reports• Advise workers on proper safety and security procedures• Inform the organization's local management of areas not in compliance with State and Federallaws or employer policies• Conduct risk assessments• Schedule and coordinate all classroom training and on the job training for agents and supervisors• Collects, compiles and reports results of evaluation, attendance and training data.• Communicates data and reports as needed.• Maintains training tracking process, tracks completion and processes communication andcertification to leadership.• Maintains record of inspections and has proper document control Show less • Responsible for daily management and organization of department personnel and operations to ensure high standards are maintained. • Comply with APS, air carrier, and regulatory security procedures and specificationsManage staff and delegate duties• Lead day to day operations of cabin grooming team to meet performance goals. •Oversee staffing schedules to ensure compliance with company policies and procedures in a safe, professional manner. • Ensure the safety of cabin grooming crew and equipment• Cleaning Performance: Ensure outstanding operational performance through effective management. Review operational and Carrier standards to maintain a high level of service Show less • Comply with APS, air carrier, and regulatory security procedures and specifications.• Perform the day to day operations of cabin grooming aircraft and aircraft security search to meet performance standards of carrier.• Take all reasonable and necessary precautions to ensure personal health and safety, as well as that of coworkers and any other person(s).• Report immediately to management all unsafe and unhealthy conditions and occurrences that cause injury or damage to any person or property. Show less

  • Ramp Manager

    Jun 2018 - Jan 2020

  • Safety, Training, & Quality Control Coordinator

    Apr 2018 - Jan 2020

  • Grooming Superviser

    Aug 2016 - Apr 2018

  • Cabin Cleaner

    May 2015 - Aug 2016
• 

  VTA

  Jan 2020 - now

  Conducts a variety of analytical studies and surveys, makes recommendations, and prepares reports on the findings of such studies and surveys;Reviews and analyzes existing or proposed projects, policies, procedures, systems and management activities, advises management on their impact, and makes recommendations for change;Participates in the development and implementation of policies and procedures;Conducts a variety of analytical studies;Develops and analyzes quantitative data for management control and evaluation purposes;Prepares and presents factual and statistical data, and makes recommendations in oral, graphic, and written form;Consults with management and employees, representatives from organizations and groups, and the general public to give and/or secure necessary information;May act as project lead/coordinator for assigned projects;Maintains accurate records, files, and databases;Performs mathematical and statistical calculations;Interprets and implements applicable rules, regulations, and procedures;Prepares letters, reports, memorandum, and other written materials;Acts as a departmental resource;Performs budget preparation and/or review;Makes verbal presentations of study findings/recommendations to management and/or boards and commissions as required;May serve as a member of management team in meetings with unions;May provide training and lead direction over other Analysts, Aides, and clerical support staff;May act as "super user" for specialized computer applications; Show less • Plans, schedules, and reports on preventive and scheduled maintenance activities of the assigned maintenance unit using the information systems of the unit;• Gathers and maintains information required to establish a schedule of maintenance activities for vehicles, equipment, and related items;• Analyzes work activities, including materials and staffing, prepares cost estimates for projected work, and develops and maintains task lists for planned and recurring maintenance activities;• Reviews maintenance plans, equipment records, work schedules, budget and cost information, spare parts requirements and usage information, inventory availability, bills of materials, work orders, notifications, time confirmations, commodity usage, mileage/measurement readings, and other information to ensure accuracy and completeness;• Notifies and follows up with appropriate staff on problems or discrepancies found;• Responds to inquiries and disseminates information related to maintenance activities;• Monitors planned workload and work backlog for key areas and notifies superintendents and supervisors of impacts on material and staffing in the affected area;• Reports defects and failures covered by warranty for corrective action and claims purposes;• Assists in the development of and updates procedures for use of the information system;• Monitors and reports on maintenance performance compared with maintenance plans and key performance indicators;• Creates and inputs data and ensures that all maintenance information is complete and entered into the information system;• Maintains a variety of lists and records of maintenance activities as required by VTA and regulatory agencies;• Assists in compiling maintenance histories and analysis of recurring failures, and assists in determining trends;• May assist staff and others in the operation of the maintenance information systems;• May serve as lead and direct the activities of subordinate positions; Show less

  • Management Analyst

    May 2023 - now

  • Maintenance Scheduler

    Jan 2020 - May 2023