WALEED ABONAZEL

Experience

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  Desktop

  Jul 2004 - Aug 2006

  IT Technician

  ■ Installing and configuring computer hardware, software, systems, networks, printers,scanners and more. ■ Planning and undertaking scheduled maintenance upgrades. ■ Talking to clients and computer users to determine the nature of problems. ■ Responding to breakdowns. ■ Investigating, diagnosing and solving computer software and hardware faults. ■ Repairing equipment and replacing parts. ■ Managing stocks of equipment, consumables and other supplies.

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  Mohammed Masoud S. Al-Shiban & Partner Contracting Company. (MMS)

  Oct 2006 - Nov 2010

  IT Technical Support

  ■ Installing and configuring computer hardware, operating systems and applications. ■ Monitoring and maintaining computer systems and internal networks. ■ Talking staff through a series of actions either face to face or over the telephone to help set up systems or resolve issues. ■ Troubleshooting system and network problems and diagnosing and solving hardware or software errors. ■ Replacing parts as required. ■ Setting up new users' accounts and profiles and dealing with password issues. ■ Testing and evaluating new technology. ■ Conducting electrical safety checks on computer equipment. ■ Redirect problems to appropriate resource. ■ Guiding the employees with updates for new technologies and job knowledge. Show less

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  Mobily

  Jan 2011 - May 2017

  ■ Take responsibility for driving new business sales opportunities, from initial prospect to closing the opportunity. ■ Build a prospect list to ensure the sustainability of my pipeline is upheld and my agreed revenue targets are achieved and exceeded. ■ Prepare and present financially-driven sales proposals and presentations to offer MOBILY’s products and solutions. ■ Work closely with inside sales, pre-sales, account management, order management marketing, and operations to ensure seamless hand off of prospect and customer relationships at the beginning and end of the sales opportunity management cycle. ■ Lead the Corporate Account Executives assigned to LE Sales in the region to manage the corporate accounts in terms of achieving the sales targets. ■ Identify new opportunities and develop leads in the designated segment. ■ Manage the structuring and closing of deals with Corporate Customers. ■ Manage customer’s expectations to ensure their satisfaction. ■ Build team cohesiveness and coach team members. ■ Execute the projects and ensure a timely and successful completion. ■ Monitor report the progress of implementing major corporate sales initiatives. Show less ■ Handle a list of 30 VIP Accounts. ■ Ensure that the customer receives a high level of customer delight with all Services and works to maximize MOBILY Services revenue and profitability within my assigned accounts. ■ Escalates high-level service quality issues, when necessary, to the highest levels of Services management. ■ Schedules and conducts regular meetings with customers to review service quality, plan and ensure new service assumption quality. ■ Assigned named accounts and submits periodic status reports to their manager. ■ Responsible for owning the key service relationship with the customer, and is responsible for ensuring that Services are cross-sold and customer satisfaction is maintained. ■ Represent account-specific performance and match to SLA requirements for compliance. Show less ■ Manage a set of assigned accounts “SME & SOHO Accounts” within corporate sales in order to achieve the sales revenue target. ■ Promote and sell MOBILY business services and solutions. ■ Identify new opportunities and develop leads in the designated segment. ■ Manage the structuring and closing of deals with Corporate “SME & SOHO” customers. ■ Confirm customer’s needs to ensure their retention. ■ Expand Corporate “SME & SOHO” customer portfolios through cross and up selling. ■ Manage customer’s expectations to ensure their satisfaction. ■ Assume responsibility of projects assigned by his manager. Show less

  • Large Enterprise Sales Supervisor

    Apr 2013 - May 2017

  • Service Account Manager

    Feb 2012 - Mar 2013

  • SME & SoHo Sales Executive

    Jan 2011 - Feb 2012
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  Nour Communications Co. Ltd.

  Sept 2017 - Jan 2018

  Senior Corporate Account Manager

  ■ Acquiring new business accounts within the assigned territory that have not previously or are not currently doing business with NourNet. ■ Developing sales in the designated target market(s) by identifying new sales opportunities with prospective customers in the region by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments. ■ Responding to inbound sales enquiries for new customers in coordination with Customer Contact Center. ■ Initiating and developing strong relationships with assigned verified leads. ■ Diagnosing and determining customer needs and preparing proposals to sell solution that address their needs. ■ Implementing sales plans that provide clearly defined strategies, tactics, and timeframes to increase revenue as per the company's SLAs. ■ Facilitating the closer of deals through demonstrations, presentations and sales of value proposition. Show less

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  Etihad Atheeb Telecom Co. "GO"

  Feb 2018 - Feb 2021

  Sr. Business Sales Account Manager

  ■ Acquire new business organization (Enterprise/SME) accounts to increase GO’s market share. ■ Build a strong relationship with key persons within the concerned business organizations. ■ Achieve specified sales targets set by Manager, Business Sales. ■ Gather and confirm business organizations requirements. ■ Collect RFP’s from business organizations. ■ Prepare proposals (Technical/Financial) based on collected RFP in coordination with concerned Divisions/departments (Network Solutions/Business Solutions/...etc.). ■ Respond to business organizations queries in a timely manner. ■ Manage a sales process and pipeline to ensure success. ■ Manage the prospect`s buying process and the GO sales process to properly manage the pipeline. ■ Ensure an accurate forecast. ■ Document sales process and discussions with prospects and customers in CRM. Show less

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  Sahabyah سحابية

  Feb 2021 - Sept 2021

  Sales Manager

  ■ Managing Sales Activities by achieving growth and hitting sales targets. ■ Participates in sales calls with members of the sales team to acquire new business and/or close on business. ■ Executes and supports the operational aspects of business booked (e.g., DEMOs, generating proposals, writing contracts, customer correspondence). ■ Building successful relationships that generate sales opportunities. ■ Manage the marketing activities to ensure that they follow the company strategy and generating the most available number of leads from the market. ■ Using knowledge of market trends and target customer information to maximize revenue. ■ Create/Monitor sales forecasts and analyze leads stages and data. ■ Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled. Show less

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  Communications Solutions Company

  Sept 2021 - Sept 2022

  Corporate Sales Area Manager

  Corporate Sales Area ManagerMobily Business Project | Partnership

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  Global IT .SA

  Sept 2022 - now

  Regional Sales Manager