Amanda Veteto

Experience

• 

  Deals 'R' Us

  Jul 2008 - Oct 2010

  Finance Manager
• 

  Tennessee Title Loans

  Oct 2010 - Mar 2013

  Sales Representative
• 

  Southern Lease Mgt. Group

  Jan 2013 - now

  • Co-management of all collection dept. operations, front-line staff, team leads, admin positions, etc.• Worked with IT to identify and develop technology solutions to improve agent workflows and customer experience. • Worked with Solutions By Text to manage batch opt-ins/outs, text campaigns, and collection software integration.• Utilized collection software to create a predictive dialer campaign.• Managed approx. 100 ongoing asset recovery legal cases in a particular region, giving direction to local counsel, and saw the accounts through the execution of the judgment order and recovery of assets. Show less • Overall management of 20+ collection agents in a contact center setting.• Track and measure KPIs and report progress to senior management. • Assign and monitor the workload of collectors. • Onboarding of new hires • Training and development of collectors to maximize performance. • Make recommendations for hiring, training, and development of agents. • Analyze customer issues and identify root causes. • Act as an escalation point and assist collectors with difficult or complex accounts or situations. Show less • Handled both inbound and outbound calls in a fast-paced call center environment hitting the daily target of 120 accounts worked per day.• Review delinquent accounts and execute optimal contact strategy for each account to maintain losses below the established goal and create successful repayment plans.• Consistently exceeded monthly dollar goal.• Took over training new hires and assisted management in overflow work while continuing to hit targets which led to promotion opportunities. Show less

  • Asst. Collection Dept. Manager

    Jan 2019 - now

  • Floor Supervisor

    Jan 2016 - Jan 2019

  • Collection Agent/Account Specialist

    Jan 2013 - Jan 2016