Kyle Dooley Kinder, MA, PCC

Experience

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  Banner Health (formerly Samaritan Health Services)

  Jan 1986 - Jan 1988

  Director of Customer Relations - Good Samaritan Medical Center

  -Established a new department with responsibility for developing a customer oriented culture -Collected data and conducted analysis to identify barriers to customer satisfaction -Developed and conducted customer relations training for staff and leadership

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  Arizona Hospital and Healthcare Association

  Jan 1989 - Jan 2006

  Vice President

  ACCOMPLISHMENTS:-Provided vision, concept design, marketing and execution of a comprehensive ten-month leadership development curriculum for emerging healthcare leaders in Arizona (2003-2006).-Conducted over 20 workshops and conferences per year and achieved revenue targets. -Co-founder of a national web-based learning portal for hospital personnel (careLearning.com) -Facilitated a collaborative business model involving over 25 state hospital associations -Founding member of a five-state team collaborating on development of hospital governing boards -Appointed Donor Improvement Leader for Arizona’s Organ Donation Collaborative with responsibility for developing strategies among hospitals to increase the donor conversion rate. Show less

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  Heart and Head Leadership, LLC

  Jun 2006 - now

  Talent and Leadership Development Consultant

  The mission of Heart and Head Leadership is to be a resource to organizations committed to maximizing human potential throughout the organization. Highlights of past client engagements include:-Developed leadership competency model for integrated, multi-hospital system-Designed and facilitated high potential program for health system that included working sessions; strategic stretch assignments; leadership assessments; coaching and executive mentoring.-Coaching engagements with leadership teams addressing change initiatives -Conducted Board Assessments and facilitated strategic planning retreats -Developed annual process and tools for talent planning and the succession of mid to senior level leaders Show less

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  MidMichigan Health

  Jul 2006 - Jan 2015

  This was a contract position and scope of work included:-Developed and launched leadership competency model in collaboration with leadership team-Designed and facilitated 10 month development program based on competency model and “graduated” three classes of high potential leaders (over 50 per cent have been promoted since attending) -Collected and analyzed data to support forecasting of future talent needs -Interviewed top 25 executives and produced Succession Planning Report on future competencies needed in each position; retirement data; and identification of short and long term successors. Criteria was assigned to produce a vacancy risk profile for each position and its department -Designed annual talent review and succession planning process -Coaching resource for leadership teams. Engagements included needs identification, assessments, interactive work sessions, and group coaching -Designed and delivered “people skills” training for system managers -Coaching resource for individual leaders needing or wanting to improve performance-Administered assessments and conducted debriefs (360s, MBTI, CPI260) Show less

  • Coach - Employee Engagement and Leadership Development

    Jan 2014 - Jan 2015

  • Talent Development Consultant and Coach

    Jul 2006 - Dec 2013
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  Ford Motor Company

  Feb 2016 - Dec 2022

  Coach - Customer Experience Movement (CEM)