Alan Ortega

Experience

• 

  GTECH

  May 2004 - May 2009

  Provide on-site and telephone support for 1000+ retail locations in the Orlando and surrounding areas. Responding to dispatched pages in a timely manner to minimize system down-time. Installation, troubleshooting and repair of lottery POS system and network equipment at client locations, while properly documenting repairs and keeping track of inventory. Ensure proper maintenance of terminal, printer, peripherals and network equipment at client locations. Install and upgrade Linux operating system and firmware on terminals and printers. Restock lottery supplies and provide customer support. Show less

  • Field Service Tech 2 (Team Lead)

    May 2006 - May 2009

  • Field Service Technician I

    May 2004 - Apr 2006
• 

  Osceola County Supervisors of Elections Office

  May 2009 - now

  Responsible for directing the operations of the Elections Systems Department in preparing for and conducting elections, purchasing and utilizing elections office software and hardware, and providing technical and training support. Develop solutions resulting in improved accuracy, efficiency and productivity in support of a 50-75 office user environment and election systems equipment. Directly responsible for overseeing the recruitment, hiring and training of Elections Systems staff and temporary polling place technical support staff. Prepare and oversee the administration of the Elections Systems Department operating budget. Manage election systems hardware and software vendor support. Oversee complete warehouse operations. Coordinate with BCC support staff for mapping of precincts and districts, and direct the preparation of precinct voting devices for all elections. Administer election voting system functions, security, and operations. Supervise ballot creation and programming of the election office voting system. Show less

  • Director of Election Systems

    Mar 2022 - now

  • Election Systems Manager

    May 2009 - Mar 2022