Jenna Daisley

Experience

• 

  Tesco Bank

  Mar 2012 - May 2017

  •Manage and deliver complex reporting of the Tesco Bank business to key stakeholders, including balance performance against Budget.•Monitor Savings competitor activity and analyse the strategies employed, understanding the implications for Tesco Bank, making recommendations where appropriate.•Deliver timely market analysis and information to colleagues, which gives the business a competitive edge, allowing Tesco Bank to take advantage of opportunities within the market•Risk Management of Savings, monitoring emerging risk and developing controls to managing existing. Show less

  • Commercial Manager (Personal Current Accounts)

    Dec 2014 - May 2017

  • Trade & Pricing Executive

    Apr 2014 - Dec 2014

  • Commercial Analyst

    Apr 2013 - Apr 2014

  • Customer Service Representative

    Mar 2012 - Apr 2013
• 

  Sainsbury's Bank

  May 2017 - Nov 2021

  Led the transformation of end-to-end customer journeys, prioritising customer needs and data-driven insights to improve conversion and optimise outcomes. Responsible for leading the commercial management of Savings products and processes including product strategy, product design, product & pricing changes, sales delivery and customer journey.

  • Customer Journey & Optimisation Manager

    Sept 2020 - Nov 2021

  • Commercial Manager (Savings)

    May 2017 - Sept 2020
• 

  Tesco Bank

  Nov 2021 - now

  Lead the optimisation of the customer acquisition journeys, applying agile methodologies and collaborating with cross-functional teams to deliver measurable improvements in conversion performance and customer outcomes.

  • Product Manager

    Dec 2022 - now

  • Digital Product Owner

    Nov 2021 - Jan 2023