
Hassan Khalafzai
Internee

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About me
General Manager at Ripperonline
Education

Swinburne University of Technology
2019 - 2019Certificate IV Project Management
Hamdard University
2005 - 2009Bachelor of Engineering (BE) Electrical and Electronics Engineering 3.00
Experience

PEL
Nov 2009 - May 2010Internee
NADRA
Jun 2010 - Jul 2015Assistant DirectorI was working with the Ministry of Interior NADRA as an Assistant Director with the CQM (Corporate Quality Management) Department. My main role was of Customer Care Officer in which my key aim was to provide exceptional Customer Service in which I was responsible for taking a large amount of inbound calls from clients and resolving complex issues in a rapid manner. Rapport and relationship building with clients from different backgrounds was my key quality. Testing of various software applications through blackbox testing method was also my core duty, along with running of SQL scripts and web services to ensure top quality for our international/national clients. Complete documentation and TCR reports along with SOPs were also updated/tested while undergoing certification of a software. Coordinating with clients and internal Departments to make sure the software is in perfect working condition to deploy for our clients. I also underwent FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) for our clients where necessary. Show less

Avnet Electronics Marketing
Oct 2015 - May 2018Customer Service Representative
Hills Limited
Jun 2018 - Jul 2019Sales
Seadan - Port Melbourne
Jul 2019 - Nov 2020Sales
Seadan Security and Electronics
Nov 2020 - Feb 2022Business Development Manager
Ripper Online - CCTV & Electrical Wholesaler
Feb 2022 - nowGeneral Manager
Licenses & Certifications

Certificate IV Project Management Practice
Swinburne University of TechnologyNov 2019
Languages
- enEnglish
- urUrdu
- puPushto
- saSaraiki
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