Hassan Khalafzai

Experience

• 

  PEL

  Nov 2009 - May 2010

  Internee
• 

  NADRA

  Jun 2010 - Jul 2015

  Assistant Director

  I was working with the Ministry of Interior NADRA as an Assistant Director with the CQM (Corporate Quality Management) Department. My main role was of Customer Care Officer in which my key aim was to provide exceptional Customer Service in which I was responsible for taking a large amount of inbound calls from clients and resolving complex issues in a rapid manner. Rapport and relationship building with clients from different backgrounds was my key quality. Testing of various software applications through blackbox testing method was also my core duty, along with running of SQL scripts and web services to ensure top quality for our international/national clients. Complete documentation and TCR reports along with SOPs were also updated/tested while undergoing certification of a software. Coordinating with clients and internal Departments to make sure the software is in perfect working condition to deploy for our clients. I also underwent FAT (Factory Acceptance Test) and SAT (Site Acceptance Test) for our clients where necessary. Show less

• 

  Avnet Electronics Marketing

  Oct 2015 - May 2018

  Customer Service Representative
• 

  Hills Limited

  Jun 2018 - Jul 2019

  Sales
• 

  Seadan - Port Melbourne

  Jul 2019 - Nov 2020

  Sales
• 

  Seadan Security and Electronics

  Nov 2020 - Feb 2022

  Business Development Manager
• 

  Ripper Online - CCTV & Electrical Wholesaler

  Feb 2022 - now

  General Manager