
Paige Michel
Senior Customer Assistance Representative

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About me
Assistant Vice President Relationship Manager at Wells Fargo
Education

University of Northern Iowa
2017 - 2021Bachelor of Arts - BA Business ManagementActivities and Societies: University of Northern Iowa Women’s Soccer Team Major: Business ManagementEmphasis: Organizational Leadership
Experience

Enterprise Rent-A-Car
May 2019 - Jul 2019Senior Customer Assistance Representative- Greeted customers in a timely and respectful manner. - Provided high level of customer service by assisting customers and assessing their rental needs in person.- Understood and communicated rental terms and conditions, vehicle features and other services to customers. - Sold optional protection coverages, vehicle upgrades, fuel options and other additional equipment as needed.- Gained knowledge through training and hands-on experience at an airport location.

Sammons Financial Group Companies
May 2020 - Jul 2020Business Development Intern- Support external agents by establishing access to their clients account(s) through DST Vision/Fanmail.- Support back office by linking their clients account(s) through the use of a Bin# with the DTCC.- Investigate return mail from our agents or their back offices.- Assist in processing commissions payments to our back offices on a weekly basis.- Establish alternative payment methods for our agents through the use of alternate ID’s.- Work with our sales managers to establish selling agreements with new Broker Dealers.- Create and analyze customized reports on demand. Show less

Wells Fargo
May 2021 - nowBusiness Lending Relationship Management Consultant- Builds relationships with a large number of merchants while focusing on volume growth and compliance. - Analyzes profitability of ongoing relationships and makes recommendations to management about account deposition.- Provides support by calling out to merchants, actively listening, comprehending issues and needs and recommending solutions in a timely manner.- Utilizes organizational and problem-solving skills to prioritize multiple responsibilities.
Licenses & Certifications
- View certificate

Microsoft Office Specialist: Excel 2016
MicrosoftJan 2021
Volunteer Experience
Volunteer Assistant Coach
Issued by Drake University on Aug 2022
Associated with Paige Michel
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