Fiona Cook

Experience

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  Okeffe And Swartz

  Oct 2008 - Jun 2011

  Sales Consultant

  Offering the major banking clients Insurance, I was a 2ic and I also did the internal marketing of the call centre and the organising of the monthly awards and the Elephants call centre Yearly events.

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  Outsurance

  Jul 2011 - May 2012

  Sales Advisor

  assisting clients with motor and Household Insurance.

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  Sales Genie

  Oct 2014 - Oct 2020

  Quality Assurance

  I am an experienced retention Agent/ Coach/ assessor/ Customer Service & complaints Resolution Individual who is committed to the achievement of business growth through sound quality management and customer experience strategies. To achieve this, I leads by example in developing and implementing strategic initiatives to secure continuous improvements and achieving business plan targets, in conjunction with motivating and coaching teams to achieve performance targets using her strong problem solving skills.I provides strong and guided leadership and offers direction in all business critical key performance indicators that assists business realize their return on their investments in people, processes, technology, equipment, knowledge and customers. I have been involved in many change transformations during my career.I possess specialist and detailed expertise within the following fieldsMARKETING MANAGENMENT NQF LEVEL 4, MARKETING MANAGENMENT NQF LEVEL 5, MARKETING MANAGENMENT NQF LEVEL 6, 150 CREDITS ON SHORT TERM INSURANCE. Show less

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  Ignition Group

  Jan 2017 - Oct 2020

  Team Leader
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  Team Leader @ Broadband Solutions

  Oct 2020 - Apr 2024

  Sales Team Leader
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  OUTsurance

  Jan 2024 - now

  Short Term Insurance Specialist

  Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones. Contacting potential clients and creating rapport by networking, cold calling, using referrals etc , Appraising the wishes and demands of business or individual customers and selling the suitable protection plans.