Rebecca Sanderson

Experience

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  Pektron

  Mar 2006 - May 2010

  Electronical Technician
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  Nexsan by Imation

  Apr 2011 - May 2013

  Debug Technician
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  Nowcomm

  Jun 2013 - Oct 2015

  Network Engineer

  Provide 2/3rd line support for VoIP queries.Installation, migration (MCS to UCS), configuration and troubleshooting of the following collaboration products - from v8 to v10.5CUCM - inc. managing replication, create/rebuild Subscribers, Hunt Pilots, LDAP integration, Remote Destination Profiles, Device Profile/Extension Mobility etcCUCX - inc. Creating User's, Call Handlers, IVR's, Forward Routing rules. HA setup, Recovery from Split Brain UCCX - inc. HA set up, adding users, Create Skills/CSQ, create custom scripts, Wrap-up/Reason CodesExpressway-Series, to enable jabber MRA and JabberGuestConfigure and troubleshoot SIP/H323 VGW's - Dial-peers, E1 Controllers, Media Resources (DSP's), Translation Rules, BRI/PRI interfaces. Show less

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  IT Services – BT

  Oct 2015 - now

  S2 Cisco Unified Communications Engineer

  Provide UC support to a range of customers of various sizes. Tshoot large range of UC products - VGWs (H323, MGCP, SIP), SBCs (CUBE) CUC, CUE, CUCM, CUCME, UCCX, IM&P, Jabber, Expressway, CUXAC, ARC v6Working with customers with multiple clusters and remote sites - support inter-cluster trunks and call routing.Daily tasks include thsooting all features of UC and configuration changes on all UC products, new UCCX custom scripts and Skills/CSQs/Agents/Supervisors/Triggers/Wrap-up and Reason codes. Show less