Grace Kim

Experience

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  Kids@ Churchill Park (Churchill Park Family Care Society)

  Mar 2015 - Aug 2020

  Early Childhood Educator

  ➡ Communicate with different levels of professionals and children based on strong interpersonal skills➡ Teach basics of language, math, science and physical activities➡ Document report, essays, newsletter using many formats such as Microsoft Words, Power Point➡ Present about programs, newsletters, activities and meetings

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  Repsol Sport Centre

  Mar 2015 - Jan 2018

  Customer Service Associate / Preschool Educator

  ➡ Perform customer service tasks including managing income of the centre with running accountingsystem in Windows, filing the receipts, organizing lists of customers, and communicating successfullywith administrative team about the tasks➡ Show flexibility including performing multiple tasks and dealing with unexpected situations➡ Keep utmost confidentiality of each child/student and family information➡ Promote diversity in environment to communicate with families from different country effectively Show less

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  Raytheon Intelligence & Space

  Jan 2022 - Dec 2022

  Information Technology Associate

  ➡ Server maintenance and upgrades: ‣ Performed regular maintenance and upgrades on servers. ‣ Monitored and ensured servers were up-to-date and functioning properly. ‣ Troubleshot and resolved server issues to minimize downtime.➡ Help desk and device management: ‣ Managed IT help desk and ensured timely issue resolution. ‣ Replaced 8 servers and over 100 laptops and desktops. ‣ Imaged and set up laptops and desktops using Active Directory and Configuration Manager Application.➡ Application and software deployment: ‣ Updated and deployed software using Microsoft Endpoint Configuration Manager. ‣ Monthly patching of servers, windows, and applications.➡ New employee onboarding and hybrid work environment support: ‣ Created new employee accounts for email, Skype, Cisco Jabber, and Active Directory.Provided IT orientation for new employees. ‣ Assisted with setting up workstations for transitioning from remote work to hybrid work environment. Show less

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  City of Calgary

  May 2023 - now

  IT Operator - Windows System Administrator

  ➡ Server management and analysis: ‣ Validate server health and operation status. ‣ Analyze server data using Azure Log Analytics and PowerBI.➡ Server policy development: ‣ Develop and implement onboarding policies for servers. ‣ Ensure adherence to policies through AD/VMware/Config Manager.➡ Query development and automation: ‣ Develop KQL and Graph API queries to automate data collection. ‣ Use Azure Logic to automate server management tasks.➡ PowerBI reporting: ‣ Develop PowerBI datasets to consolidate server data. ‣ Generate reports and visualizations to provide server performance insights.➡ Collaboration and communication: ‣ Work collaboratively with team leads and team colleagues. ‣ Communicate with different teams and stakeholders to ensure seamless server management. Show less