Lucile Bordet

Experience

• 

  Pro Lingua

  Jan 1998 - Jan 2006

  Youth Leader
• 

  La Belle Iloise

  Jun 2007 - Aug 2007

  Ouvrière
• 

  Hilton

  Sept 2007 - now

  · Day to day contact for all Learning & Development enquiries· Preparing training material and collateral for Learning and Talent Development Coaches· Liaising, booking, billing and cross charging events with Hotels and properties throughout UK&I· Ensuring L&TD Coaches consistently have all necessary collateral/equipment available· Communicating & coordinating incoming/outgoing queries on behalf of the team· Online training system (Hilton University and HU Connect) champion· Assigning all Brand required training for new team members through our LMS. Reporting and providing management information as and when required· Analysing evaluations from training sessions, collating & sharing this information as appropriate.· Taking part in projects as required – Elevate 1, Apprenticeships and UK&I MDP Graduates· Post course/training follow up from both delegates and coaches. Show less · Managing breakfast operations and Room Service and ensuring its compliance to Hilton Brand Standards· Managing staffing and payroll on daily basis to ensure operational efficiency· Recruiting, training, scheduling, evaluating, disciplining, motivating and coaching team members; developing the team to ensure high quality service· Responsible for departmental training including Safety & Security, legal and mandatory brand courses;· Conducting Training Needs Analysis of individuals and department as a whole· Ensuring Teamwork to ensure optimum service, morale, commitment and guest needs· Completing opening and closing duties as necessary· Accounting for and ensuring that all revenue is correctly calculated and billed and completing cashier reports, drop of receipts and revenue· Maintaining hygiene and ensuring the health and safety standards meet the highest expectations.· Departmental Trainer, Health and Safety Representative and Duty Manager Show less · Providing effective administrative support for all HR officers across 13 Scottish properties· Accurate HR recording on database – Personal Info, Attendance, Disciplinary, Grievance, PDR· Proficient in using Oracle HR systems, MS Word, Excel, Outlook & PowerPoint· Closely and directly working with the all aspects of the wider HR team including Governance, Talent, Payroll, Culture & Operations· Preparing for and coordinating induction schedule for delivery by HR Officers & Administrators· First point of contact via the HR inbox for all HR-related queries including holidays, sickness, payroll, benefits, references and training· Providing any ad hoc HR Admin support to HR functions including HR Directors Show less

  • Developer

    Jul 2022 - now

  • Sales Support Coordinator

    Mar 2020 - Jul 2022

  • Interim Sales Support Coordinator

    Nov 2019 - Mar 2020

  • Interim Office Support Coordinator - Sales Support

    Nov 2018 - Nov 2019

  • International Guest Assistance Specialist

    Jan 2018 - Oct 2018

  • Learning and Talent Development Administrator

    Jan 2016 - Jan 2018

  • Food and Beverage Supervisor

    Jul 2011 - Jan 2016

  • HR Administrator

    May 2015 - Dec 2015

  • Food and Beverage Assistant

    Sept 2007 - Jul 2011
• 

  West Dunbarton Council

  Aug 2008 - Jun 2009

  St Andrews High School

  Probationer teacher of French. Taught classes from S1 to S6.

• 

  Renfrewshire Council

  May 2010 - Jun 2012

  General Supply Teacher