
Dedy Mahendra
Trainee ( House Keeping - Room Division ) Hyatt Regency Surabaya

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About me
Founder | CEO blackdjacksmanagement.com
Education

IE Business School
-Master's degree
IE University
-Master's degree
IE Business School
2013 - 2015Dual Degree Program, M.M, M.Bus Human Resources Management/Personnel Administration, General
Unika Darma Cendika
2002 - 2006Bachelor's degree Architecture
Experience

Hyatt Regency
Jun 2000 - Sept 2000Trainee ( House Keeping - Room Division ) Hyatt Regency Surabaya
Betta Fish Collection
Nov 2000 - Mar 2001Sales and Marketing SupervisorAs one of the best sellers for the distribution of Betta fish and national level of competition held by handling business among collectors.

Ronald Contractor And Architecture - Building Project
Mar 2001 - Aug 2008Personal Assistance & Field Project Manager (Owner Representative)
BlackDjacks Management
Nov 2007 - nowChief Executive Officer“Communications – Coordination – Relationship – Networks – to bring your GOALS”Business Ecosystem & Hospitality Consulting of :Society Complex 2013 (1903, Historica & Buro) | PT. Family Tree GroupDoubleTree by Hilton 2015 (Managing all the consultant ; Part of Owner's Representative) | PT. Indo Citra Eka AbadiEl Churro Cafe 2017 (Principal Consultant)Depot Gang Djangkrik 2017 - 2018 (Principal Consultant)Depot Gang Djangkrik 2020 - Present (Principal Consultant) | CV. Gang Djangkrik Berkarya & CV. Gang Djangkrik GemilangOblick English Driyorejo 2021 (Managing Partnership)BerQah 2022 - (Principal Distribution Representative) Social Media Branding of :AFC Winners of Samurai team 2021AFC Flash team 2021AFC Ninja Turtle Army team 2021PT. Indonesia Amanah Mandiri (AYORI) 2022 Show less

The Platinum Grill International Restaurant (PT. Intiland. tbk)
Aug 2008 - Sept 2009Maitre D' Hotel
JW Marriott Hotel and Marriott Executive Apartments
Dec 2009 - Aug 2010Airport Representative Specialist JW Marriott Surabaya
The Adhiwangsa Golf Residence (PT. Bukit Darmo Property.tbk)
Aug 2010 - Nov 2010Night Receptionist & Concierge
Lenmarc Superblock mall (PT. Bukit Darmo Property. tbk)
Nov 2010 - Apr 2012Head Of Department Customer ServiceWorks to provide a high level of customer service for an organization. Often, a customer service coordinator interacts with customers to answer their inquiries about products, accounts, and services.Special Assignment :- Private jet handling Sol Melia VVIP delegations (inc : Owners & Executive Directors)- Customer Service Trainer
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Meritus Hotels & Resorts (Meritus Surabaya City Centre)
Apr 2012 - May 2013I/C Chief Concierge & Duty ManagerSupervises both guest services attendants and concierges. A concierge serves the needs of guests in hotels, resorts and other accommodation facilities by providing information and special services to enhance guests' visits.Special Assignment : (the trainer for Concierge Associates)- China Airlines - Hajj Crew- Bank of America

Society Complex (PT. Family Tree Group)
May 2013 - Jul 2015Services Manager (I/C General Affairs And Building Project Manager)Society Complex, One Stop Entertainment Complex in Surabaya Business District;- Historica Coffee and Pastry- 1903 Fine Dining Restaurant- Buro , Bar & Bites3800 m2 building.

Universitas Ciputra Surabaya
Jan 2014 - Jun 2015LecturerCulinary Business Department [CBz} Major Subject of Tourism Philosophy and Policy [2013/2014 to 2014/2015]

FD Hospitality Indonesia
Jul 2015 - Nov 2019ConsultantOur Role as Owner's Representative of 316 rooms DoubleTree by HILTON Surabaya, 50.000 m2 Hotel Tower Building. Monitoring all sectors Hotel Area by implementing the Hilton Brand Standards in all sector of operations, services and procurement with synchronization by point of view from the owners and FD hospitality.--As Project Manager Consultant for El Churro Cafe (Spanish authentic cafe) in Pakuwon Mall 2nd floor, Surabaya. IndonesiaInternational Franchise of http://www.elchurro.com.au/ http://spanishdoughnuts.com.au/ Show less

Horé!
Dec 2017 - Nov 2019VP Hiker ¦ CofounderThe future talent management system to contribute to indonesia's hoteliers and hospitality industry.An organisation’s supply of talent acquisition resources (recruiters) is built to support a business plan. However, for many reasons, business plans often change. This means the demand for talent (hiring needs) often varies from the original business plan. To respond, Talent Acquisition implements countermeasures, but often costs still increase and key performance indicators (KPIs) decline. As a result, HR’s focus shifts from executing strategy to managing transactions. Show less

Hymax.id
Jan 2020 - May 2020General Manager Representative of East Java & BaliHyMax : IT soulution, We provide 24 hours IT support with free internet connections.Hospitality 4.0 specialist team with more than 20 years of experiences.For further inquiries please leave your message to my inbox.

Depot Gang Djangkrik
Feb 2020 - nowManaging PartnerTogether with the owner to formulate brand standards for a family restaurant. Also at this time we jointly lead and manage 500 employees as a corporation in one family holding. Trying to maintain the legacy of the company's extended family and all of its assets across generations.

O'blick English Driyorejo
Oct 2021 - Nov 2024Business PartnerAs one of the shareholders, managing together with brand owners, maintaining the company's financial management standards. Carry out conventional and digital marketing approaches to the surrounding community.A step to provide English education at affordable prices for all circles. Preparing the next generation to compete with knowledge based on English.Entrusting teaching to experienced and qualified mentors, providing material that is tested and reviewed from a variety of professional perspectives.Accepts students from elementary schools, junior high schools, high schools to tertiary institutions to prepare for work in the hotel or cruise ship industry. Show less

Sachon Pocha
Aug 2023 - Jan 2025Human Resources and Operations ConsultantThe 1st Korean Restaurant with Pojangmacha Concept with 144 seats in Surabaya & East Java. Our main Company BlackDjack's Management managed all Human Resources, Operational requirements & together with owners developing employees.Onsite representative: Ms. Vionica J.A, M.M

Universitas Katolik Widya Mandala Surabaya
Aug 2023 - nowAdjunct LecturerNama Mata Kuliah : Mentoring Kewirausahaan 3Kode Mata Kuliah : KWU452Semester : Semester 7Status : Mata Kuliah WajibLevel Kontribusi : HIGHProgram Studi : S1 - KewirausahaanTahun Akademik : 2020 - 2021Project : Skincale

PT. Panganjaya Sentosa Abadi
Nov 2024 - Sept 2025Management ConsultantProviding advice and assistance in:1. Cold storage policy and legality2. Human Resources documents3. Company licensing4. Company standard operating procedures5. Coordination with related agencies

FRES.KO
Mar 2025 - nowCommissionerMain Role: Oversight and supervision of the company’s management (Board of Directors).Key Responsibilities:Monitor and evaluate the performance of directors.Ensure the company adheres to laws, regulations, and good corporate governance.Approve major decisions or corporate actions (e.g., investments, mergers).Provide strategic guidance and policy advice.Represent shareholder interests.Participate in board meetings and committees.Review financial statements and reports.Appoint and dismiss directors (with shareholders' approval). Show less

Santigi Garden
Sept 2025 - nowManaging PartnerManaging Partner of Santigi Garden Cafe & Herbal Coffee | Workspace | Fresh Veggies | BonsaiThe 25-person capacity of the Organic Cafe features a bonsai garden concept featuring the Santigi species. It combines a welcoming home atmosphere with a bonsai garden for the conservation of Santigi plants.It offers private meeting rooms and a structured, welcoming atmosphere, managed by Indonesian and international hospitality experts. You'll also find a collection of valuable wood and stone fossils for decoration and home decor.If you're passionate about bonsai, Santigi Garden is the perfect place to socialize with family, business associates, and colleagues. Show less

Bareq Hill Eco Resort
Sept 2025 - nowManaging PartnerBack to Nature🌳 & Refresh your senses🍃Managing Partner of Bareq Hill Resort, located in the Lawang area of Malang Regency, East Java, is a popular accommodation option for seminars, training sessions, workshops, and other events.Bareq Hill Resort is located in Barek Hamlet, Sumber Ngepoh Village, Lawang District, Malang Regency, East Java.Accommodation is charged per person, including meals and snacks. 80% of the food provided is homemade or grown without pesticides.
Licenses & Certifications

4th Annual General Meeting
The Concierge Society of Indonesia affiliated to Les Clefs d'Or SingaporeNov 2016
3rd Annual General Meeting
The Concierge Society of IndonesiaNov 2015
Extreme Productivity Leadership
Tanadi Santoso, MBAMar 2014
"Enriching Indonesian Culture" - Concierge Development Workshop 2014
The Concierge Society of IndonesiaJan 2014
Hospitality Educational Workshop Les Clefs d'Or Indonesia
The Society Of The Golden Keys Indonesia (Affiliated to Union Internationale Des Concierges d'Hotels branch Les Clefs d'Or Singapore)Nov 2012
5 Stars Properties Surveyor
PT. Bukit Darmo Property. tbkApr 2011
"Little Known Profession" Workshop
Les Clef d'Or Indonesia (The Society Of Golden Keys Indonesia)Mar 2010
Front Office Development In Professionalism
Dinas Kebudayaan Dan Pariwisata (DISBUDPAR)Mar 2009
Effective Service Of Restaurant Opening Team
Platinum Grill International Restaurant (PT. Intiland. tbk)Dec 2008
House Keeping - Rooms Division Program
Hyatt Regency SurabayaSept 2000
Languages
- inIndonesian
- enEnglish
- jaJapanese
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