Dietrich Van Horn

Platform Performance Specialist

316 followers

Salt Lake City, Utah, United States

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Timeline
About me
Contact Center Administrator
Education
- Alta high school
  2008 - 2012
- Utah College of Massage Therapy Inc-Salt Lake City
  2014 - 2015
  Massage Therapy/Therapeutic Massage
Experience
- Echopass
  May 2012 - Jan 2014
  Platform Performance Specialist
  Monitor incoming alerts from the data center serversDaily system checks and diagnosticsDaily communication with Echopass Corporate officialsPhone provisioningOvernight L1 Customer supportOvernight Security and maintenanceDocumentation of all systematic issuesCreation of QA test plans and execution Daily communication with customer production validation lines
- Genesys
  Jun 2012 - Nov 2017
  Hammer automation scriptsTest generation and executionProject trackingHP Quality CenterParticipate in team meetingsPlatform regression testingQueued callback Bug trackingTroubleshooting phone systems
  - QA Engineer
    Jan 2014 - Nov 2017
  - QA Engineer
    Jun 2012 - Jan 2014
- PillPack
  Nov 2017 - Dec 2021
  - Systems Admin / Engineer II
    Oct 2020 - Dec 2021
  - Systems Admin / Engineer I
    Feb 2019 - Oct 2020
  - Operations Analyst
    Nov 2017 - Oct 2020
  - Business Analyst
    Nov 2017 - Oct 2020
- America First Credit Union
  Feb 2022 - now
  Contact center Administrator
Licenses & Certifications
- IT Strata Certification
  CompTIA
- HP Accredited Technical Associate – Connected Devices
  Certiport - A Pearson VUE Business
- Microsoft Technology Associate (Operating Systems)
  Certiport - A Pearson VUE Business
- Cisco IT Essentials PC Hardware and Software training certificate
  UNITeS CISCO Networking Academy
- Microsoft Technology Associate (Security Fundamentals)
  Certiport - A Pearson VUE Business
- Genesys Professional Certification
  Genesys
  Apr 2025
- Utah State Skills Certification (Computer maintenance and repair) (884)
  State of Utah
- Genesys Cloud CX: Architect Certification
  Genesys
  Apr 2025
  View certificate
- Internet Core Competency Certification
  Certiport - A Pearson VUE Business
- Genesys Cloud: Professional Certification
  Genesys
  Apr 2025
  View certificate
Honors & Awards
- Awarded to Dietrich Van Horn
  Outstanding network technician AOIT (Academy of Information Technology)