Siddhant Shaam Keluskar

Experience

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  JPMorgan India Pvt Service Ltd

  Feb 2009 - Sept 2009

  Team Member - Implementation Team

  Opening Accounts and Closure of Accounts in the System.Providing add on services to the accounts already opened.Getting back to the Partner Location in Tampa Florida for any queries regarding the request.

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  HSBC Operations and Processing Enterprise Ltd

  Sept 2009 - Nov 2012

  Payment Officer - Fund Transfer Team

  Transferring of funds towards loan related activities is the main area of expertise, which includes disbursal of loans, EMI recovery, prepayment and closure of Loans.Issuing Cashier Orders to the customers. Reconciliation of Cashier Orders.Indulged in Query resolution arising in the day-to-day activities. Monitoring Suspense Accounts.

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  HDFC Bank Ltd

  Nov 2012 - Jan 2014

  Assistant Manager - NRI Personal Banker

  Ensure quality new acquisitions on SA and CA for non-resident through walk- ins, portfolio, referrals, friends, associates and family members.Extend NRI Classic benefits to customers’ basis identification in eligibility list.Promoting all direct banking channels and ensuring that the customer is utilizing the same. Banking Product Knowledge.

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  Ocwen Financial Solutions Pvt Ltd

  Mar 2014 - Nov 2014

  Analyst - Quality Assurance

  Review the Complete financial package for the borrower on Modification and provide decisions.Validating and reviewing the borrower's financial and transaction documents.Worked for inbound customer call assisting for queries and complaints pertains to Short sale meeting regulatory guideline and procedures.

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  Currencies Direct

  Oct 2015 - Nov 2021

  Senior Payment Executive

  To Do Funds-In & Funds-Out for contracts post receiving the payment from clients and adding beneficiaries on client’s behalf.To do Profit Reconciliation on daily / monthly basis, ensuring correct reconciliation is done before invoicing monthly profit.Verifying documents / invoices before processing payments and sending it across to the bank in South Africa.Laising with Technical Team for UAT Testing for any process improvements and Automations.

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  HDFC Bank Ltd

  May 2023 - now

  PBG Service RM - Imperia Clients

  Customer Interaction & Query / Complaint Management. Ensure accurate capture of complaint and get the query resolved within TAT.Ensure high quality, prompt, hassle free end to end service for premium customers maintaining good relationship with the bank.Ensure adherence to process and audit requirements by timely submission of request and updating the client interaction in CRM accurately.Consistently meeting the service productivity standards as a Service RM.

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  HDFC Bank

  May 2023 - now

  Virtual Service Relationship Manager - Imperia Clients