Meredith McLain, SHRM-CP

Experience

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  The Cheesecake Factory

  Mar 2013 - Mar 2014

  Hostess

  Offers suggestions and informs guests on new or special items.Assists servers in pre-setting tables for larger parties and assigns servers to accommodate those parties.Directs wait staff to their corresponding sections and tables. Alerts staff when their table is celebrating a special occasion or needs special assistance.Named "Employee of the Month" June of 2013.

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  Renaissance Hotels

  Jun 2014 - Aug 2016

  Lead Navigator/Concierge

  Creates a database of local establishments for guests to "See, Shop, Sip and Savor".Engages with guests during the Beverage Ritual hour. Oversees social media progress and creates ways to gain more traffic through Instagram, Facebook and Twitter. Compiles daily reports of Guest Service Satisfaction scores, groups in house, VIP's, and local calendars.

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  Johnson & Wales University

  May 2018 - May 2019

  Student Assistant

  Center For Academic Support Student Assistant.Implemented orientation programs to onboard SFAS peer tutors. Manages 14 federal work study and peer tutor employees.Schedules employees based on availability and needs.Consistent use of Microsoft Access and database entry software.

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  Club Managers Assn of America (CMAA)

  Sept 2018 - May 2019

  Student Chapter President

  Awarded Club/Organization of the year 2018/2019 by Johnson & Wales University- Denver Campus.Recipient of 2nd place CMAA National Student Chapter Recruitment Contest.

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  Collier Management

  May 2019 - Nov 2019

  Private Estate Management Intern

  Assists in maintaining a private ranch in White Sulphur Springs, Montana- lodge, private cabins and private home.Works in cohesion with formally trained Butler and Executive Chef to coordinate meals, events and services for guests and private residents.

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  The Jacquard Hotel and Rooftop

  Feb 2020 - Jul 2023

  Leads and manages 30 associates including an Assistant Executive Housekeeper and two supervisors.Utilizes Hotel Effectiveness to schedule staff weekly based on forecasted occupancy, needs and available hours.Maintains inventory control and orders all cleaning supplies, guest supplies, linen, honor bar items and uniforms.Examines Guest Satisfaction Scores daily and creates processes and procedures to increase scores.Communicates in Spanish and English to housekeeping team all guest requests and needs.Named "Manager of the Quarter" for Q1 2022.Recipient of Colorado Hotel & Lodging Association's "Emerging Hospitality Leader of the Year" award for 2022. Show less

  • Executive Housekeeper

    Apr 2021 - Jul 2023

  • Assistant Executive Housekeeper

    Feb 2020 - Apr 2021
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  White Lodging

  Jul 2023 - now

  Human Resources Manager

  Manages HR functions for 60+ associates, ensuring confidentiality of information.Drives employee engagement through monthly events, recognition, awards, White Lodging and Marriott-based training.Guides associates on career growth within White Lodging utilizing Career Journey platform and individual development plans.Proactively recruits through platforms like LinkedIn, Indeed, job fairs, etc. with aide tools such as Paradox.Coordinates pre-screening, reference checks, and legal hiring processes.Communicates benefits packages and enrollment, conducts weekly orientations, and maintains up-to-date associate files.Collaborates with corporate payroll team to approve bi-weekly pay and resolve issues using Kronos.Ensure compliance with legal standards through effective coaching, counseling, and disciplinary documentation, holding managers accountable for quarterly coaching sessions.Holds managers accountable for quarterly coaching sessions and disciplinary documentation.Oversee termination processes, including conducting exit interviews and tracking key data.Advise hotel leadership on HR best practices and ensure full compliance with company policies.Achieved Platinum-level engagement for the White Lodging Associate Engagement Survey (Gallup, 2023). Show less