Shilpa Arya

Experience

• 

  Amazon

  Jul 2017 - Aug 2017

  Customer Service Representative

  • Researched, resolved, and responded to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner. • Analysed, documented, and escalated the frequent errors to ensure continuous quality improvement. • Generated monthly reports and documented the issues and processes to promote knowledge transfer among the team members.• Demonstrated excellent written and verbal communication skills, interpersonal and collaborative skills, communicated effectively with technical teams and executive leaders. Show less

• 

  Accenture

  Sept 2017 - Dec 2019

  • Gathered, analyzed, and documented functional business requirements for the SAP MM area and performed enhancements after checking the feasibility.• Planned and supervised shipments of materials, packaging, scheduled JIT production jobs, and weekly material routes. • Coordinated and performed system user acceptance testing (UAT) and unit testing to ensure requirements are met before and after enhancements.• Lead the team providing support on IBM Emptoris Contract Management, Sourcing and Procurement tool. • Provided support SAP Ariba Strategic Sourcing and Procure to Pay tool, including Catalogs and Ariba integration with backend ERP system.• Performed configuration changes in Materials Management Module - Material Master, POs, Agreements, Info records, Inventory Management, CBP - MRP, GR, Transfer Posting, Stock Transfer, Consignment Settlement, Invoice Verification, Release strategy, New Movement Types, Pricing and Split Valuation.• Resolved errors by means of SAP Notes, Knowledge Base Articles, solved customer incidents, documentation within SLA using ticketing tool Service Now.• Coordinated and performed system testing to ensure requirements are met. Worked closely with project team during user acceptance testing (UAT), tracking issues, and securing end-user acceptance sign-off.• Analysed ABAP code issues to support the development team in code-related incidents. • Leveraged business knowledge and expertise to identify opportunities for process improvements and played an essential role in the change management and go-live support processes.• Procured material and assisted in supply chain processes, demand planning using statistical forecasting methods on ERP platform. Show less • Trained Buyers on Ariba process lifecycle and provided training to Suppliers on Sourcing as well as Ariba Supplier network. Assisted the suppliers in using Ariba sourcing to login and submit RFP responses.• Performed root cause analysis and provided resolutions for issues related to the creation, execution, negotiation, amendment of contracts and sourcing, legacy systems by taking full ownership of the issues.• Responsible for monitoring of inbound and outbound IDocs and XML files and the scheduled batch jobs to process the IDocs in the ERP system.• Provided analytical expertise to support data quality improvement by analysis of large data sets using advanced Excel functions like VLOOKUP, Pivot Tables, Macros, spreadsheets. • Worked on troubleshooting and resolving escalated technical issues related to release strategy (Standard, Custom), Procure to Pay life cycle (Contract-PR-PO-GR-Invoice), and Master Data. Show less

  • Application Development Analyst

    Jun 2019 - Dec 2019

  • Application Development Associate

    Sept 2017 - May 2019
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  Infosys

  Jul 2021 - now

  SAP MM Consultant