蘇愛

Experience

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  W Hotels

  Jan 2011 - Jan 2012

  Hostess

  - developed new markets and built customer relationships. - arranged seating for guests on site and managed queues and waiting time.

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  Las Vegas Sands Corp.

  Jan 2012 - Jun 2015

  International Marketing Executive Host

  - managed a PR team of 5 to build and maintain customer relationship and doubled the number of clients.- landed and kept the biggest client of the team with 10M HKD as down payment (50x of the regular amount).- partnered with cross-functional teams including administration, front desk, room services, butler, F&B, and cashier to provide services 24/7 to fulfill the needs of clients.

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  SiouYin Co., Ltd.

  Jan 2015 - Jan 2016

  Fashion Editor & Dresser

  - purchased (200+ pieces per week) and paired (60-70 per day) outfits for photo shooting.- scouted and coordinated with models and photographers, compiling a database of 10+ professionals.- managed social media platforms and increased the conversion rate per post by 60%.

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  Top Asia Entertainment Co., Ltd.

  Jan 2015 - Jan 2016

  Training Artist

  - received training in acting, singing, and hosting. - managed social media (personal Facebook fan page had an average of 30% organic reach per post.

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  Asia Pacific International Property

  Jan 2016 - Jan 2017

  Investment Consultant

  - performed investment analyses on real estate and regulations in China, Southeast Asia to support customers with investment decisions.- identified and liaised with potential businesses partners for joint projects.- hosted seminars for clients twice a week.

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  Wisdom Capital Holdings

  Jan 2017 - Jan 2018

  International Investment Manager

  - identified new business opportunities with cross-functional teams and increased the business volume of the whole company by 10%.- built and maintained rapport with key clients and expanded the clientele base by 50%.- prepared investment documents and business plans to support the investment process.

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  BBIN Global

  Apr 2018 - Apr 2019

  Online Hosting Dealer

  - dealt cards for the game baccarat.- hosted annual tentpole marketing events with baccarat, the money wheel, gamblers competition, and other games.- provided consultancy and advice to improve the operation.

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  Astro Corporation

  May 2019 - now

  Manager, Operation Departmant

  - coach and motivate 6 supervisors to promote synergy, standardization, and opportunities to reduce employee turnover rate by 10 times and to increase employee satisfaction rate by 40%.- create and update communications processes, operation policies, training documents, user guides, performance reviews, and payroll management to halve the onboarding time and to improve employee efficiency by 35%.- partner with the HR department, external agencies, and vocational schools to recruit new talents and develop existing teammates to fulfill the personnel need of my department and to halve the time to hire.- coordinate with the cross-functional teams of marketing, procurement, accounting, engineering, R&D, and site management to optimize the depramtnet performance and to triple our customers.- tackle all emergent crises including manpower shortage, power supply, and employee health and safety to ensure the smooth continuation of our operation. Show less