Sarah Thompson

Experience

• 

  Barclays Bank Plc

  Jun 1983 - Aug 1997

  Customer Service Supervisor
• 

  Lloyds Banking Group

  Nov 2001 - now

  Sarah is an Assistant Manager within Commercial Banking Control Function, Fraud and Financial Crime Team specialising in Fraud Risk Management. Key responsibilities are fraud investigations and root cause analysis to identify gaps within the control gaps and to make implement immediate changes to remediate the control gaps and mitigate the fraud risks. Other responsibilities include identifying opportunities and make recommendations towards the long term strategy for compliance with Group Fraud Policy.Sarah’s key skills and experience include:• Operational Risk• Subject matter expert for Fraud• Waiver management• Control testing• Complaints outcome testing• Experience in operational areas and processesSarah’s dominant style is drive and execution to ensure that results are delivered to a high standard and continuous improvement is considered. She shares best practise and works collaboratively with colleagues to ensure the team reaches their goal. Client First is at the forefront of all activity undertaken and the she considers the client impact when considering changes to the fraud control environment.Sarah has worked within Lloyds Banking Group for 14 years in various customer service roles and most recently within Commercial Banking Sarah is currently based in London. (07/02/2016) Show less

  • Fraud Risk Manager

    Jun 2017 - now

  • Assistant Manager

    Nov 2001 - now